Refinity Homes is redefining the real estate landscape through innovative proptech solutions aimed at streamlining the acquisition, renovation, and management experience for single family residential real estate. Our mission is to transform the property market by providing a seamless, transparent, and efficient process for all stakeholders: investors, owners, and residents alike, with our commitment to people-centric service and tech-driven solutions. We are now managing an impressive portfolio exceeding $320 million across 18 cities across 2 metro markets across Canada.
As we grow, we are looking for a Property Management Associate who shares our vision for innovation and excellence in the property technology sector.
The Opportunity:
As part of the Refinity Homes team, you'll be at the forefront of the proptech revolution, working alongside a dynamic group of professionals with backgrounds from leading technology firms and real estate conglomerates. Our goal is to scale, setting the stage for a strategic acquisition. This role is pivotal in driving our operational excellence, optimizing our product offerings, and ensuring we stay ahead of the curve in a fast-evolving market. We are a scrappy, early-stage startup with lots of room for building process and strategy from Day 1.
Role Summary:
We're seeking a dynamic individual comfortable in both office and field operations across the Greater Vancouver Area. You will engage with customers, manage property inquiries, screen applicants, and guide leasing. You'll also coordinate tenant requests, dispatch vendors, and support the General Manager operationally - a stepping stone to potential property management. On the field, you will prepare and list homes, conduct property tours, and help expand our new service, “Refinity Pro.” Expect local travel, a need for detail, and a robust and fast-paced work ethic.
What You'll Do:
• Manage rental inquiries, tenant screenings, showings, applications, and leasing process.
• Own and communicate with customers about properties, repair requests, work order changes, etc.
• Scheduling and coordinating maintenance jobs and communicating with owners about repairs
• Completing detailed checks, site-visits and ensuring homes are perfect for move-ins.
• Meeting and selling homeowners on repairs and management services
• Cultivating and developing vendor relationships
• Provide administrative duties including multitasks to the day-to-day management and operation of properties
• Provide formal notices to tenants and fill out documents as requested by property manager
• Ensure billing is done within 24 hours of projects completing and well documented
Who You Are:
• Self-Motivated - you’re able to work with minimal supervision while always on time and responsive.
• Fast-Paced – Roll with the punches - priorities and schedules change quickly and you are can keep up
• Detail-Oriented – you have extremely high attention to detail and ability to ensure completion of tasks, with exceptional time management, task organization, and prioritization
• Client Services– you work in service or hospitality and deliver 5-star customer service
• Go-Getter – you roll up your sleeves and do whatever it takes to get things done and learn quickly
• Humble - you’re open to feedback and have a good attitude regardless of the situation
• High EQ (Street Smarts) – you have a strong sense of customer-centricity, empathy, and kindness.
What You've Done:
• Reliable transportation, a valid BC Driver's License, and proof of insurance. [REQUIRED]
• Excellent on the phone/verbal and written communicate skills [REQUIRED]
• 2 years of experience in customer service handling questions and solving concerns [REQUIRED]
• Ability to work at least one day each weekends. [REQUIRED]
• Experience in real estate (Not-Mandatory).
• Familiarity with the B.C. Residential Tenancy Act, Strata Property Act (Not-Mandatory).
• **Bilingual: English & Mandarin** (Preferred)
Our Mission:
At Refinity Homes, we aspire to set the gold standard in property management, fostering an ecosystem where every interaction is an opportunity to deliver excellence. Leveraging technology and our industry expertise, we champion property owners, ensuring they enjoy peace of mind while optimizing their investment potential. For tenants, we curate a bespoke, seamless renting experience, guiding them to homes they'll cherish.
We are on a mission to redefine the rental experience, with people at the heart of everything we do. By harmoniously weaving hospitality, consumer real estate, and innovative technology, we're sculpting a new narrative for our industry, creating authentic experiences for homeowners and residents alike.
Join Us:
At Refinity Homes, you’ll be part of a team that values innovation, integrity, and inclusivity. We are committed to fostering a workplace where ideas thrive, and everyone is empowered to contribute to our success. If you are ready to make a tangible impact in the proptech space and drive Refinity Homes towards our vision, we would love to hear from you.
Refinity Homes offers competitive compensation and equity packages tailored to enhance your life and well-being. This role is pivotal in our journey, and we’re looking for someone ready to take up the challenge and grow with us. Join us in revolutionizing real estate for the better.
