Company Description
Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.
Job Description
Banquet Server - On Call/Casual
At Fairmont Hotel Vancouver, we pride ourselves on delivering exceptional service and world-class cuisine. As a Banquet Server, you’ll play a key role in creating unforgettable experiences for our guests. Your friendly, attentive service and deep knowledge of our offerings will make each guest feel special and valued. Join our team and contribute to spectacular banquet events while advancing your career in the hospitality industry!
Why Join Us
- Inclusive and Empowering Culture: We put people at the heart of everything we do, fostering a positive, supportive environment where everyone can thrive.
- Work with Passionate Professionals: Enjoy working alongside like-minded hospitality enthusiasts who share your commitment to creating welcoming experiences.
- Global Career Opportunities: Explore the world with internal transfer programs that allow you to live, work, and play in various locations.
- Competitive Compensation: Start at $17.40 per hour (plus gratuities), with pay increasing to $22.74 per hour after 90 shifts, plus bi-annual increases.
- Employee Benefits: Enjoy a complimentary meal through our Colleague Dining Program and free uniform laundering.
- Historic and Luxurious Setting: Work in a renowned Vancouver landmark, a heritage building with a legacy dating back to 1939.
- Make a Difference: Participate in our Corporate Social Responsibility initiatives and contribute to meaningful causes.
What You Will Be Doing
- Provide consistently professional, friendly, and engaging service to guests at all banquet events.
- Assist guests with beverage and food menu selections, offering knowledgeable and helpful recommendations.
- Serve food and beverages for assigned banquet meetings, adhering to service standards.
- Demonstrate thorough knowledge of all menu items, garnishes, ingredients, and preparation methods.
- Maintain awareness of beverage lists and promotional offerings.
- Follow all safety, sanitation, and outlet policies and procedures when handling food and beverages.
- Complete other duties as assigned, contributing to the overall guest experience.
Qualifications
What we are looking for:
- Previous front-of-house customer service experience required.
- Valid Serving It Right certification is mandatory.
- Experience with point-of-sale systems is an asset.
- Excellent communication and organizational skills.
- Fluency in both official languages (English and French) is a key advantage.
- Strong interpersonal and problem-solving abilities.
- Highly responsible, reliable, and able to work well under pressure in a fast-paced environment.
- Ability to remain calm and courteous while focusing on guest needs.
- A team player with the ability to collaborate effectively with colleagues.
- Flexibility to work varied shifts, including evenings, weekends, and overnights.
Physical Aspects of Position (include but are not limited to):
- Ability to stand and walk for long periods during shifts.
- Capable of lifting and carrying up to 30lbs regularly.
- Frequent kneeling, pushing, and pulling.
- Occasional climbing of stairs or ladders.
- Ability to carry multiple plates (three or more) at a time.
Additional Information
Visa Requirements
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
