Status: Full time, indefinite
Location: Ottawa, Ontario, or Toronto, Ontario (hybrid)
Closing date: January 28, 2024
Salary range: $67,000 to $84,000 per year
CADTH is now Canada’s Drug Agency — a pan-Canadian health organization. We are an independent, not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. Created and funded by Canada’s federal, provincial, and territorial governments, we drive better coordination, alignment, and public value within Canada’s drug and health technology landscape. We provide Canada’s health system leaders with independent evidence and advice so they can make informed drug, health technology, and health system decisions, and we collaborate with national and international partners to enhance our collective impact.
We are proud to be a 2024 National Capital Region Top Employer. This recognition celebrates our dedication to fostering a work environment that nurtures growth; innovation; and inclusion, diversity, equity, and accessibility (IDEA). It reaffirms our ongoing efforts to create an outstanding workplace where our employees thrive and feel valued.
Most of our employees participate in a hybrid workspace arrangement that allows for flexibility and enhanced work-life balance. We believe in the positive impact of in-person collaboration and the importance of team building. Added consideration is given to qualified candidates who live near our offices and can participate in a hybrid arrangement. Those applying must be located in Ontario, except in rare circumstances where the employment position is remote.
Primary Focus
The Engagement Support Officer offers comprehensive assistance to the Engagement team’s primary functions, which involves guiding, coordinating, and supporting Canada’s Drug Agency in its engagement and relationship management with patients, clinicians, industry representatives, and senior health decision-makers. They are responsible for being a key catalyst for communication, collaboration, coordination, linkage, and process development within the Engagement team (including between the Customer Relationships and Patient, Clinician, and Industry Engagement teams); as well as for support for coordination, documentation, analysis, and reporting for Canada’s Drug Agency engagement with senior health decision-makers and patient, clinician, industry partners.
What do the daily responsibilities look like?
On any given day, the Engagement Support Officer will:
- establish and manage processes and documentation systems to support organization-wide, partner-centric engagement coordination
- document and maintain team guidelines and procedures
- develop and maintain documentation and reporting templates to track and monitor organization-wide engagement with all partners, ensuring timely and accurate reports are prepared as required
- contribute to the documentation and upkeep of engagement contacts in the customer relationship management system
- work closely with the Director, Engagement, to enhance communication practices and tools across the Engagement team and between the Engagement team and other teams and/or business units
- collaboratively develop, document, and maintain processes (clearly outlining roles and responsibilities across collaborating teams) and operating procedures for both routine and innovative engagement methods and tactics (e.g., webinars, consultation sessions)
- support the Director, Engagement, with communication, preparatory, and follow-up activities related to both the Canada’s Drug Agency Patient and Community Advisory Committee and industry association engagement mechanisms
- assist in the coordination and execution of engagement activities as needed.
Is this the right role for you?
The Engagement Support Officer will likely have:
- completed postsecondary education in a related discipline combined with no less than 3 years of related experience; a suitable combination of education and experience may be considered
- previous experience building and maintaining relationships in a professional setting
- strong customer service orientation with the ability to build internal and external collaborative and productive relationships
- excellent writing and presentation skills and solid organizational and planning abilities
- experience and skills analyzing and reporting operational and performance data (quantitative and qualitative)
- proven experience managing multiple tasks, with the ability to thrive and adapt effectively to changing environments
- the ability to handle confidential matters with discretion
- intermediate proficiency with Microsoft Office 365 products, including Outlook, Word, Excel, PowerPoint, and MS Teams.
What will set you apart?
The following are considered asset qualifications:
- experience working in a corporate or nonprofit setting focused on the engagement of partners and interested parties (both individuals and organizations), particularly in the context of research and/or evidence to inform health system decision-making
- experience using a customer relationship management system
- the ability to work effectively in French (written, verbal, and comprehension).
What’s in it for you?
At Canada’s Drug Agency, you will find:
- a team-focused, supportive, and inclusive work environment
- a competitive compensation package, including participation in the Healthcare of Ontario Pension Plan (HOOPP) — 1 of Canada’s largest and most successful defined benefit pension plans
- a comprehensive benefits package for employees and dependents, including health, dental, life, and travel insurance; a health spending account; and an employee assistance program
- paid time off (including a minimum of 4 weeks of vacation leave as well as sick leave and life leave, a December holiday closure, and other leave options)
- opportunities to work with and learn from highly specialized professionals
- personal growth through professional development opportunities, corporate training, and support for continuing education
- a friendly culture that supports community engagement
- the opportunity to make a difference for people living in Canada and effect positive change.
To apply for this position, visit the Careers section of our website. Your résumé must clearly identify how your skills and experience relate to the requirements of this role. Applications for this opportunity may be used for future staffing vacancies. We thank you for your interest; however, only those candidates selected for further consideration will be contacted. Please visit our website regularly for new opportunities.
At Canada’s Drug Agency, we actively celebrate, support, and flourish through our differences. Our employees are people with different strengths, experiences, and backgrounds, who share a passion for building the future of health care. We demonstrate a commitment to IDEA through continuous training, modelling inclusive behaviours, and proactively managing biases. We highly encourage all qualified applicants to apply, including people of all places of origin and religions, people with disabilities, people who are neurodivergent, people who are Black or racialized, Indigenous people, women, and people from the 2SLGBTQ+ community. We also provide accommodations during all phases of the recruitment process. If you require any accommodations during the recruitment process, please let the Talent Acquisition team know when they contact you. We will work with you to meet your needs.
Please note that, as a condition of employment, successful candidates will be required to complete a confidential pre-employment background check, including criminal, employment, and educational verifications.
Candidates must be legally eligible to work in Canada. We regret that we are unable to sponsor employment visas at this time.
#LI-Hybrid
