Requisition ID: 214617
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
As a key member of the Ecosystem & Satellite Operations team, the Ecosystem Community Lead is the center of the employee experience and operational sustainment. Responsible for the delivery and continuous improvement of the Ecosystem experience as defined by the Activity Based Workplace Transformation (ABWT) program vision. An Ecosystem is defined as a physical space, typically 2-3 floors, housing an interconnected population of approx. 800+ employees who share a common purpose. The job requires skills in service delivery, continuous improvement, community management, communication and relationship building to ensure employees, partners and visitors within the Ecosystem are engaged and productive. The Community Lead ensures all activities conducted are compliant with all governing regulations, internal policies, and procedures and that all learnings are cycled back for future implementations.
Is this role right for you? In this role, you will:
- Day to Day Support (onsite)
- As first point of contact, always ensuring a positive, exceptional experience for all.
- Managing communications through the mastery of multiple platforms: MS Teams, Viva Engage, Outlook
- Managing the space and amenities through regular space and behavioral sweeps, re-stocking as well as logging and tracking of issues through to resolution within mandated SLA
- Aligning with Team Norms for coverage and all job accountabilities
- Act as back-up in other Ecosystems as required.
- Employee & Visitor Experience: Act as a central point of contact for employees, partners, and guests in the Ecosystem by providing operational support:
- Represent and advocate on behalf of the Ecosystem population to the program team, line management and Ecosystem Governance Council
- Champions a high-performance environment and motivates their peers and Ecosystem by fostering diversity, equity and inclusion through an inclusive work environment.
- Manage all communications to and from the Ecosystem population via the central designated channels.
- Monitor and track the Ecosystem population list to the finance work stream for accurate reporting to the program. Identify any concerns to management.
- Deliver Ecosystem orientation for new employees, to ensure they work productively in the activity based working model including how to use meeting room technology and various spaces within.
- Ensure meeting rooms are maintained according to Ecosystem standards including being first point of troubleshooting technology in the rooms.
- Support and attend monthly Workplace Working Group feedback sessions representing Operations along with representation from the Ecosystem and ABWT Program
- Organize and provide tours of Ecosystem to other Scotiabank employees and external visitors.
- Administration & Facility Management
- Security: Maintaining records of keys, access badges relating to premises and site access control.
- Maintenance: Proactively coordinate with Building Services, Real Estate, or other partners on issues with cleaning, HVAC, lighting etc. to ensure any operational, janitorial issues are resolved quickly and within SLA
- Amenities: Ensuring stationery, drink stations and all amenities are stocked and operational
- Financial Responsibilities: Responsible for submitting and tracking invoices and escalate processing of as necessary within SLA; Managing of engagement budget & stationary/amenities spending.
- OHS/Fire Warden/First Aid: Participate in the OHS committee as a member representing their Ecosystem, attend monthly meetings, track reporting, maintain updated OHS board, act as Fire Warden and First Aid Attendant (certified training provided).
- Community Engagement:
- Identify and support opportunities to bring the Ecosystem population together as a catalyst for the culture of the Ecosystem.
- Plan and Implement events to engage the Ecosystem Population through themed days, games, music and food both virtually and on-site.
- Provide support for Business line “we care” events, (e.g., Town Halls, AMA’s, Lunch in Learns), to ensure citizen’s objectives are met for each event
- Amplify communications for events to the Ecosystem Population via the Teams channel and Viva Engage; as well as maintain an Ecosystem Calendar highlighting upcoming events in the space.
- Reviewing meeting room, food and beverage & audio-visual set up in advance of client arrival and liaising with operations teams to remedy deficiencies.
- Oversees and supports execution of set up, access for guests.
- Continuous Improvement:
- Develop and maintain processes and procedures for the Ecosystem on behalf of the Operations Team.
- Support the ABWT program and provide input to leadership and the program team regarding opportunities for reinforcing change.
- Embed Continuous Improvement approach while executing all accountabilities.
- Co-create and execute a feedback process to input initiators and ensure wider population are kept informed appropriately.
Skills
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:
- Post-secondary degree from a credited university or college with a minimum of 1 year of related experience or equivalent work experience in customer service.
- Excellent in-person customer service focus record
- Excellent verbal and written communication skills including presentation skills (small to medium sized groups)
- Able to work in a fast-paced environment with minimum supervision while collaborating with a partner CL and large team, dealing effectively with issues and interacting with internal and external parties.
- Strong organizational skills and ability to set priorities and manage time
- Knowledge of MS Office (Teams, Excel, Outlook, PowerPoint, Word)
- Knowledge of conference/meeting room technology, videoconferencing, etc.
- Standard First Aid is a plus.
Work Arrangement
Work in a standard office-based environment; non-standard hours are a common occurrence. Standard work hours are comprised of primarily two shifts (between 7:30AM – 4:00pm or 8:30am - 5:00PM) In some cases there is a 9:30am-6:00pm shift, to cover the full span of support through core business hours. The position is primarily non-physical with regular walking, light lifting of stationary items, intermittent periods of sitting or standing. Periods of high concentration are required while working on computers and verifying the accuracy of documents/reports.
Interested?
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.
What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
