Customer Service position with any of the following language skills: Polish, Ukrainian, Russian. Work hours: Monday-Friday 07:55 - 17:15.
At Atlantic Express Canada Logistics, team members with a passion for delivering the best customer service, who are confident and knowledgeable, make all the difference. Apply today to bring your friendly face and positive attitude to support our customers in our office location. You can make a positive impact in the lives of our customers each and every day!
General Duties and Responsibilities
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
People
- Follows instructions of supervisors and assists other team members in performing office functions
- Assists in the training of office team members
Service
- Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- Provides customer support in person, over the phone and online
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Maintains a safe, clean and orderly office
Profit
- Ensures confidentiality of customer packages
- Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- Takes preemptive action to prevent errors and waste
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows Atlantic Express Canada Logistics standard operating procedures as well as adhering to Company policies and procedures
Self Management
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within the office
- Able to operate with minimal supervision
- All other duties as needed or required
Minimum Qualifications and Requirements
- Comfortable working with Excel spreadsheets, computers, telephone
- Excellent verbal and written communication skills (English and Polish)
- Knowledge of Russian, Ukrainian, Romanian or Hungarian languages would be a big plus
- Canadian work permit
- High school diploma or equivalent education
ESSENTIAL FUNCTIONS:
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the Atlantic Express Canada Logistics business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
You have what it takes? Then apply for the position now!
Looking forward to hearing from you soon!
Work Remotely
Job Types: Full-time, Permanent
Pay: $18.00-$21.50 per hour
Expected hours: 44 per week
Additional pay:
Benefits:
Flexible language requirement:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Application question(s):
- In 2-3 sentences please describe your relevant experiences and the languages spoken.
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (required)
Language:
- Russian (required)
- English (required)
- Polish (required)
- all foreign languages listed? (please be truthful). (required)
Licence/Certification:
- Canadian work permit/citizenship (required)
Work Location: In person
Application deadline: 2024-10-07
Expected start date: 2025-01-20
