My Visa Source is a premier provider of immigration services in the digital era. MVS is seeking a Business Development Representative for both inbound and outbound telephone calls and emails to join our expanding Toronto team. The firm is located in the heart of Toronto, downtown on Bay Street. We pride ourselves on having a client-centered focus, backed by leading technology.
Globally, our US and Canada offices help thousands of individuals and business people navigate through US and Canadian immigration law and policy on an annual basis. We've built a track record to be proud of, which is equally matched by the firm culture. We care about our team and our clients.
The opportunity allows the successful candidate to jump into a role in a collaborative team atmosphere. We provide a high-paced environment and are scaling at a rapid pace.
You have a passion for helping others. As a Businesss Development Representative, you will support client requests related to immigration services including handling incoming inquiries via telephone and email.
By proactively identifying customer needs and initiating referrals to appropriate team members, you will contribute to the results and the overall experience delivered in the law firm. You will look for ways to contribute to the ongoing improvement of the overall law firm client experience.
Key Accountabilities:
- Be a key member of a collaborative and versatile team
- Welcome clients warmly & meet their immigration law service needs
- Offer guidance with meeting options
- Review the client profile and engage clients on a needs-based conversation to identify potential opportunities and address everyday immigration law needs
- Initiate referrals to the appropriate team member to ensure that MVS is able to address all of the customer needs
- Take the initiative and find creative approaches to make each customer’s experience feel personal
- Follow through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run firm
- Protect the firm’s assets and comply with all regulatory, legal and ethical requirements
Qualifications
What we’re looking for:
- Passionate commitment to helping our clients
- Basic knowledge of specialized sales to refer to team members
- A focus on delivering a personal experience to clients
- Resourceful self-starter with courage and confidence to approach clients on the telephone
- Readiness to collaborate and work in different capacities as part of a team
- Strong interpersonal skills, including the ability to build rapport and connections with clients
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
Focus:
- Spends up to 100% of the time on conversations and requests related to immigration services, including booking appointments and supporting clients who call or email our offices
- May also spend time providing operational support for the firm
Skills:
- Projects a professional presence; proactively engages customers in complete conversations about their personal banking needs; listens actively to understand customer needs, clearly explains potential solutions and their benefit to the customer
- Learns quickly and is motivated to apply new knowledge
- Is collaborative enjoys helping others and being part of a team
Knowledge:
- High school diploma or equivalent work experience
- Completion of internal MVS training program, including customer experience and conversation training.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs
Job Types: Full-time, Permanent
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: Hybrid remote in Toronto, ON
