Schedule: Monday to Friday
8:00 am to 4:30pm
We’re seeking forward-thinking professionals who are ready to drive innovation and set industry trends. We value individuals with the creativity and passion to turn bold ideas into impactful actions.
At our company, we foster a unique workplace environment based on teamwork, integrity, and accountability, upholding the highest ethical standards in a culture of trust and empowerment. We are proud to be a diverse and inclusive team, with a strong track record of promoting from within and offering endless opportunities for personal and professional growth.
Are you up for the challenge?
What you will do:
- Be the Voice of the Customer: Manage a portfolio of corporate customer accounts, serving as the primary point of contact for both customers and internal teams. Build and maintain strong, lasting relationships.
- Coordinate Orders: Process and track Purchase Orders (POs) and Manufacturing Orders (MOs), ensuring smooth and timely order fulfillment.
- Collaborate Across Teams: Work closely with production, regulatory, R&D, and sales teams to meet customer requirements, including artwork, components, compliance, and raw material sourcing.
- Assist in Product Onboarding: Help set up new products and guide them through the necessary steps to ensure successful integration.
- Represent the Company: Attend industry trade shows and events, showcasing the company and building your network.
- Manage Sample Requests: Coordinate customer sample requests, ensuring quick and accurate delivery.
- Solve Problems: Troubleshoot customer issues, resolve order-related concerns, and ensure high-quality service, maintaining customer satisfaction at every step.
- Ensure Timely Delivery: Manage order submissions, monitor progress, and ensure that customer requests are fulfilled accurately and on time.
- Be the First Line of Support: Handle inquiries related to products, shipments, inventory, quality, and general information. Your ability to solve problems quickly will be key to customer satisfaction.
- Collaborate for Success: Work with various departments to resolve issues, expedite orders, and ensure smooth service delivery.
- Support Growth: Analyze customer needs, suggest new products or services, and contribute to future development.
Requirements:
- High School Diploma or equivalent (University/College degree is a plus)
- Previous experience, especially in the relevant industry, is preferred.
- French language is an asset
- Excellent communication skills—both written and verbal, with the ability to confidently engage in phone conversations.
- Strong listening skills and the ability to convey clear, helpful information.
- Strong work ethic and attention to detail.
- Able to work independently, managing tasks with minimal supervision.
- Ability to prioritize and manage time effectively in a fast-paced environment.
- Comfortable using Microsoft Office tools (Word, Excel, PowerPoint).
- Ability to assess urgent needs and escalate issues when necessary to senior leadership.
Who are we?
Established in 1999, Empack Spraytech Inc. is a leading aerosol manufacturer, liquid filler, and custom contract packager. Located in Brampton, Empack manufactures products for a wide range of markets including personal care, household goods, automotive, computer care, industrial and outdoors. We offer private label programs and produce a range of products under our house brands that include emzone, zytec Germ Buster, Rebel hair care and SunZone.
Company Perks
√ Competitive salary and benefits: We offer a competitive salary with annual bonuses and comprehensive benefits, including health, dental, and vision coverage.
√ Generous Paid Time Off (PTO): Take the time you need to recharge with paid vacation days and holidays.
√ Professional development: We support your growth with opportunities for career advancement, mentorship and training programs.
√ Social events: Participate in company events to foster collaboration and camaraderie.
√ Inclusive culture: Join a diverse, inclusive, and supportive workplace where every voice is valued.
Pay: $48, 000- $52, 000
