This is a Customer Service Representative opportunity at Belmont House
Casual working from 2pm to 9pm during the week and from 2:30pm to 9pm during the weekend.
Purpose:
Reporting directly to the Sr. Customer Service Representative, the Customer Service Representative is primarily responsible for Front Desk Functions as well as performing administrative support for all departments as required.
Principle Responsibilities:
- Accurately and efficiently answer phone calls, web page and general inquiries while providing information and assistance whenever possible and/or directing inquiries to the appropriate department.
- Provide leading communication role and central information resource in fire alarm and emergency situations.
- Perform clerical duties including typing memos, minutes, letters, reports etc.
- Set up care plan appointments with resident family members
- Provide leading communication role and central information resource in fire alarm and emergency situations
- Assist in ad hoc projects when requested by other departments
- Prepare mailings as directed by Supervisor and sort/distribute mail
- Follow established security procedures with respect to residents, tenants, guests, visitors and contractors signing in and out of premises
- Arrange for and receive deliveries as needed
- Monitor the security system and follow established security procedures with respect to residents, tenants, guests, visitors and contractors signing in and out of premises
- Maintain resident/tenant lists to ensure the safety of all parties
- Ensure the maintenance of a clean reception area and a professional business like appearance
- Perform tours for prospective residents and tenants of Belmont House
- Understand and follow protocols related to AODA, Emergency Codes, and Infection Control signage.
COMPETENCIES (Behavioral & Technical Skills)
- Ability to interact with seniors
- Convey a friendly, professional attitude and demeanor when greeting visitors, residents, tenants, families, volunteers and staff, either in person or by telephone
- Exceptional reception etiquette including a warm, professional telephone manner
- Excellent communication/interpersonal skills particularly listening and verbal skills and the ability to establish a friendly rapport with others
- Strong computer skills (Word, Outlook)
- Self-directed, able to multi-task and maintain composure under difficult situations
- Able to work independently with minimal supervision and a willingness to learn and adjust to changing procedures and conditions
- Ability to deal effectively with issues to reduce distractions for senior management team
- Strong documentation skills
- Ability to articulate and demonstrate resident safety strategies
- Basic knowledge and understanding of established infection, prevention and control practices, techniques, policies and procedures in order to promote an environment that minimizes and/or stops the spread of germs
- Adheres to policies and procedures of Belmont House and regulations set out by the Ministry of Long Term Care and Retirement Homes Regulatory Authority at all times
- Demonstrates understanding of, and compliance with, responsibilities under the Occupational Health and Safety Act, Regulations and the organizations’ health and safety plans, policies and procedures. Attends Health and Safety in-services and takes action to address unsafe conditions and procedures, to ensure a healthy a safe work environment.
- Demonstrates understanding of, compliance with, and commitment to, resident/tenant safety responsibilities and corresponding plans, policies and procedures in order to ensure a safe environment for resident/tenants. Attends resident/tenant safety in-services and takes action to address unsafe conditions and procedures.
- EXPERIENCE & EDUCATION
- Minimum O.S.S.D. or equivalent
- Previous Front Desk/Reception/Customer Service Experience is an asset
- Experience working with and a genuine empathy for seniors would be an asset
- Previous experience in Long Term Care/Health Care setting is preferred
Salary: $ 21.08 per hour plus 7.4% in lieu of benefits
Job Type: Casual
Pay: $21.08 per hour
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
