WHO WE ARE
HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.
OUR VALUES, OUR PASSION
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
- Customer-Focused. Passionate Advocates
- Courage to Act. Do the Right Thing
- One Team. One Vision
- Think Long-Term. Ever-Evolving
- Be Exceptional. Inspire Greatness
POSITION SUMMARY
Are you a friendly, approachable person who thrives on taking care of people, space, and details?
The role of the Receptionist and Office Assistant at HomeEquity Bank will welcome guests, route calls, and provide other general reception and administrative support services, while also taking care of our office environment and employee services (such as our healthy snack program).
Daily activities will vary based on the needs of the business, and in this role, you’ll need to be flexible, reliable, and have a demonstrated ability to juggle multiple priorities in a customer service-oriented organization.
MAJOR ELEMENTS OF THE ROLE
Administrative services
- Perform reception duties including answering phones, greeting all visitors, and facilities activities
- Provide administrative and general support with regular tasks, and assist other staff with overflow work, including word processing, report review, data entry, filing, etc.
- Work in partnership with the General Office Administrator to provide daily support and back up with incoming and outgoing mail, requests, and courier services, as needed
General office services and purchasing
- Coordinate meetings as required, and prepare, tidy, and organize meeting rooms daily
- Assist with general facilities-based activities and events
- Arrange catering services where necessary
- Ensure the office kitchens are organized, stocked, and efficiently maintained daily
- Keep inventory of all office supplies including stationery and kitchen supplies, and re-ordering as required.
- Provide ongoing review and assessment of current and proposed vendors/suppliers to ensure that purchases are cost effective and timely
- Order services, make purchases and maintain relationships with vendors that provide office services to the Bank. (i.e., couriers, catering, stationery, food and beverage supplies, plants, cleaning, etc.).
- Reconcile vendor invoices and submit for approval for payment, plus track expenditures to budget
- Coordinate with IT regarding the maintenance of office equipment including copiers, mail machines, phone systems, and any ensure service calls are completed in a timely manner.
Facilities services
- Liaise with building management on issues affecting the safety, wellbeing, and comfort of employees, and escalate where required
- Manage security access cards and control entry to the office
- Take an active role and support activities related to the Joint Health and Safety Committee
SKILLS AND EXPERIENCE REQUIRED
Qualifications
- A Community College Diploma at minimum
- 5+ years of work experience, preferably in Reception or Office Administration
- Demonstrated experience using MS Office Applications including Teams, Excel, Word, and PowerPoint
Attributes
- Exceptional customer service and communication skills, both verbal and written; French is an asset, but not required
- A demonstrated ability to work in a friendly, professional manner with colleagues, clients and other guests, and suppliers
- A problem solver who is flexible and adaptable, has great attention to detail, and can prioritize tasks effectively
- Can work independently and also collaborate with others to work effectively in a team environment
- Comfortable operating in an environment that may have multiple interruptions and distractions through the day
Working conditions unique to job
- Corporate office environment
- High standards of cleanliness and organization
- As an essential role at HomeEquity Bank, the incumbent is required to be available to work in person at the corporate office, 5 days per week
- Must be able to lift and carry boxes of various weights up to 23 kgs
WHY WORK AT HOMEEQUITY BANK?
Great Environment
HomeEquity Bank offers a working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.
We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
A Dynamic Culture – With People at the Centre
We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.
Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.
Celebrating Great Work and People
We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.
From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.
Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.
The Perks
HomeEquity Bank offers a competitive total rewards package that includes:
- Extended health and dental benefits
- Employee & Family Assistance Program
- Employer-Matched Group Retirement Savings Plan
- Employee Share Investment Plan
- Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits
- Employee corporate discount for GoodLife Fitness
HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Please note that our successful candidate is required to complete a background check.
Stay in the Know
Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:
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Join Us! If you’re ready to build the future of reverse mortgages, we want to hear from you.
