Job overview
Welcomes guests to the restaurant and provides fast and courteous service to ensure an enjoyable dining experience and repeat business.
Duties and Responsibilities
- Greets guests promptly and courteously; seats guests ensuring a balanced workload among servers. Maintain an accurate waiting list as needed. Alert guests when the table is available.
- Assists Manager or Supervisor with opening tasks such as assigning stations to servers for meal periods and retrieving daily specials.
- Processes take-out orders; may answer room service phone and process room service orders; practices suggestive selling techniques.
- Receives customer payment from servers and processes transactions on the cash register as outlined in the cash and charge procedures; gives correct change; balances cash drawer at the close of shift; completes all opening/closing paperwork; documents void on the void balance sheet.
- May assist bus persons in clearing, cleaning, and setting tables.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Always provides a professional image through appearance and dress.
- Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards.
QUALIFICATIONS AND REQUIREMENTS
- Basic reading, writing, and math skills and 6 months of cash handling experience or food service preferred.
- This job requires the ability to perform the following:
- Handling, carrying or lifting items weighing up to 50 pounds.
- Remain stationary for extended periods.
- Moving about the restaurant
- Handling food objects, plates, trays, glasses etc.
- Bending, stooping, kneeling, lifting
Other:
- Communication skills are utilized a significant amount of time when interacting with guests and waiting for staff, cooks, and supervisors.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- Reading and writing abilities are utilized often when taking orders, describing cocktail items, completing paperwork, etc.
- Basic math skills are frequently used when handling cash and credit.
- May be required to work nights, weekends, and/or holidays.
