At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.
Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes. Learn more at q4inc.com.
We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.
Come grow with us!
About The Role
Q4 is hiring a Client Support Analyst for our Support group on a 4-month contract to help us manage an increase in demand during a busy season. Our success is built on the flawless, timely execution of website content updates coupled with the delivery of excellent client service, day in and day out. This could be an interesting opportunity if you:
- Enjoy working collaboratively within a team environment
- Are passionate about delivering exceptional client experiences
- Can juggle many simultaneous tasks of competing priorities
- Are an organized and detail-oriented individual
- Exhibit excellent communication skills, both written and verbal
- Possess independent troubleshooting capabilities
What You'll Do
- Hours of work: Monday to Friday choosing from available shifts to best fit your schedule.
- Work within the Q4 Studio Content Management System to help our publicly traded clients keep their websites up to date and compliant with regulatory standards
- Conduct frequent quality review checks when making site updates to ensure accuracy and quality of work
- Ensure timely delivery of client updates
- Communicate with clients frequently and in a professional manner to keep them informed on the status of their request(s)
- Facilitation of high impact content updates, such as adding or replacing:
- Webcasting information
- Presentations
- Disclosure documents, including press releases and financial reports
- ESG materials
Qualifications
- 2-3 years of customer service experience
- Experience working in content management systems
- Experience with ticketing systems
- Demonstrated knowledge of HTML and CSS
- Basic knowledge of Javascript/jQuery
- Financial experience a bonus
- Working knowledge of PC and Mac-based environments
- Ability to work both independently and within a team
- Drive to expand knowledge and solve problems
- Strong communication skills
- Prioritization, escalation, and an appropriate sense of urgency
- Must have their own equipment (laptop, reliable internet connection, and additional monitor).
