Company Description
Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.
Job Description
Are you ready to be part of the iconic Fairmont Hotel Vancouver, a historic landmark in the heart of the city? Join our prestigious team and elevate your career with a globally recognized luxury brand. Enjoy exclusive perks, a competitive wage, and a comprehensive benefits package, while contributing to a legacy of excellence. Become part of something truly extraordinary!
Host, Notch8 - Full Time
You are the beginning and the end of an exceptional guest experience at Notch8, located inside the iconic
Castle in the City. As a Host, your role is to make our guests feel welcome the moment they step through the door.
What’s In It For You
- An inclusive, empowering, and positive company culture where people are at the heart of everything we do
- The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
- Competitive pay, starting at $23.88 per hour, increasing to $29.85 after successful completion of the probationary period
- Complimentary meals during your shift through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Travel reimbursement program for a TransLink monthly pass
- Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
- Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
- Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
- Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
- The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939
- Learning programs through our Academies designed to sharpen your skills
- Opportunities to make a difference through our Corporate Social Responsibility activities
What You Will Be Doing
- Offering a professional, friendly, and proactive greeting, delivering engaging guest service from start to finish
- Assisting guests with menu selections in an informative, engaging, and helpful manner
- Supporting your colleagues during service to ensure a smooth and consistent guest experience, including running food, refreshing beverages, and resetting tables
- Possessing in-depth knowledge of the beverage list, menu items, preparation methods, and current promotions
- Addressing guest concerns swiftly and graciously, offering remarkable solutions and always seeking to improve
- Being attentive to guests’ dietary restrictions and allergies, ensuring seamless communication among the team
- Staying up-to-date with loyalty program offerings and promotions
- Adhering to all outlet policies, procedures, and service standards
- Following safety and sanitation policies when handling food and beverages
- Performing other duties as assigned
Qualifications
To be successful in this role we ask that you have:
- A service-focused personality with prior experience in a high-volume restaurant environment (preferred)
- Previous experience in luxury hotels or the service-based industry (ideal but not required).
- A genuine passion for food and beverage
- Ability to focus on guest needs while remaining calm, courteous, and professional at all times.
- Strong communication, interpersonal, and problem-solving skills
- Professional working proficiency in English
- Proven ability to multitask and manage multiple priorities in a fast-paced environment
- Ability to work cohesively as part of a team, while also working independently when necessary
- A sense of urgency and a "Yes, yes, yes" mentality with a "Can do" attitude
- Highly responsible, reliable, with impeccable grooming standards and professionalism
- Knowledge of wine, spirits, beer, cocktails, and specialty coffees (an asset)
- Valid Serving It Right Certification
- Flexibility to work a fluctuating schedule, including weekends, holidays, evenings, and rotating shifts
Physical Aspects of the Position (include but are not limited to):
- Constant standing and walking throughout the shift
- Frequent ascending or descending ladders, stairs, and ramps
- Occasional lifting and carrying up to 30 lbs.
- Occasional kneeling, pushing, and pulling
Additional Information
Visa Requirements
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
