Experienced Medical Supplies and Equipment Customer Service Representative -
Vancouver, BC
Available: Monday, Wednesday and Saturday
As an integral member of the Medical Supplies team, we are after someone with experience and product knowledge with the sale of medical equipment and supplies to deliver the Customer Service to deliver quality patient care and excellent customer service. You will be responsible for selling products, merchandise and services in a retail setting. These goods are such items as ostomy, compression stockings, braces, wound management care, walkers, canes and personal hygiene supplies to name a few...
Primary Responsibilities:
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Measuring and fitting customers for various medical products
- Handle and resolve customer complaints
- Process orders
- Receive shipments
- Merchandise inventory by putting stock away on store shelves and optimizing displays for retail sales for the best customer experience while shopping with us!
Qualifications:
- High school diploma, general education degree or equivalent
- Experience in handling cash
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Knowledge of administrative procedures
- Knowledge in ostomy and other personal medical equipment and supplies is an asset
- experience in fitting for compression stocking and/or bracing an asset
Other qualities:
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection and ordering
- Customer service oriented
- Compassion and empathy
- Adaptability
- Initiative
Our commitment to you:
- Providing a safe, secure and supportive environment
- Flexible work schedules that allow for a healthy and fulfilling work-life balance
- Providing the tools, training and resources necessary to achieve success
- Continuous improvement, innovation and investment in technology
Selected applicants will be contacted regarding the position. Submit resume with cover letter to apply.
If you are committed to providing outstanding care and are passionate about making a difference in the lives of your patients, we want to hear from you today!
Job Type: Part-time
Pay: $19.00-$22.00 per hour
Benefits:
- Dental care
- Flexible schedule
- Vision care
Flexible language requirement:
Application question(s):
- Are you available Mondays, Wednesdays, and Saturdays?
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (required)
Work Location: In person
