CONTACT CENTRE REPRESENTATIVE
TEMPORARY PART-TIME (Up to 24 hours per week; must be available to work weekdays, weekends and holidays)
ART + AUDIENCE + LEARNING
Are you energized by the idea of working in Canada’s leading art museum, surrounded by great art, award-winning programs and big ideas? Would you thrive working with colleagues who are leaders in their field, from a variety of professional backgrounds? Do you believe art has the power to spark conversation, create community and change lives?
Located in Toronto, the Art Gallery of Ontario (“the AGO”) is one of the largest art museums in North America, with a collection of close to 100,000 works. Through the collection as well as collaborations with leading museums around the world, the AGO presents wide-ranging exhibitions and programs to approximately 1 million visitors annually.
We are currently seeking a Temporary Part-Time, Contact Centre Representative to join our Visitor Experience department. Under the direction of the Manager, Visitor Experience Operations, the incumbent will promote membership benefits, sales, renewals and solicit upgrades/conversions when answering inbound calls from members, those who wish to be members and ticket buyers. As first point of contact for the general public, members, teachers and groups, provides detailed customer service and sells gallery admissions and programs; coordinates the scheduling of school and group tours; processes all associated payments; facilitates groups on site; and performs follow up as needed to close sales. Assists with all membership promotional activity which includes telemarketing, direct mail and email renewal and acquisition programs. Provides back up support to front-of-house activities as required.
Interested so far? Learn more about why AGO would be a great fit below.
The Gallery continually strives to create a safe and inclusive workplace. We offer diversity and inclusion training to our staff and volunteers so they can continually learn and contribute to fostering a supportive environment where people feel comfortable to come to work as they are.
The mental health of our employees is also very important to us. We offer our employees programs that support wellness and enhance the job experience. If our employees need assistance, employee assistance program (EAP) services are available to them. The Gallery also takes part in the city and province’s reciprocal benefits program, allowing our employees access to city and province discounts.
What are the benefits and highlights of working at the AGO?
- Competitive salary
- Discounts from the Provincial/City Reciprocal Agreements (Free admission to museums, the CN Tower & Discounts off amusement parks, city attractions, hotels, wine tours, Second City, the Ontario Science Centre, and much more!)
- Discounts to GoodLife Fitness
- Free tickets to every major exhibit at AGO
If this sounds like an opportunity you are looking for, apply now!
The ideal candidate will have the following qualifications, skills, and experience:
- 3 years demonstrated experience in membership sales and customer service
- Well developed knowledge of customer service principles and membership practices
- Well developed sales ability and initiative
- Understanding of and commitment to superior client servicing
- Well-developed computer proficiency, data entry and keyboarding skills; and directly related experience of applicable computer programs such as Raisers Edge or other fund raising software. Knowledge with POS, Windows, Microsoft Office Suite.
- 3 years’ experience in cash handling, credit cards, balancing, making change / creating deposits
- Knowledge of call center telephony and technology
- Experience in a call center or customer service environment
- Well-developed verbal and written communication skills; demonstrated written communication skills to draft correspondence and summaries.
- Demonstrated experience using membership, ticketing or reservation systems
- Problem solving and complaint response skills
- Well developed public relations and interpersonal skills
We invite individuals who reflect the diversity of our visitors to apply by submitting a tailored cover letter and CV. If you would prefer to submit your application in person, please leave it with our Shipping Dock addressed to the People Division which is located next to our Jackman Hall entrance on McCaul Street. The hours are you able to drop off your application are 8:30AM until 4:00PM Monday-Friday.
We thank all applicants but must advise that only those selected for interviews will be contacted. In accordance with the Ontario Human Rights, Accessibility for Ontarians with Disabilities Act & the AGO’s Recruitment & Selection Policy for Staff, a request for accommodation will be considered throughout the hiring process.
The Art Gallery of Ontario is an Equal Opportunity Employer.
