Site Support Processor Specialist, Richmond, BC (On-Site)
Mercedes-Benz Canada needs stars like you!
Mercedes-Benz is the world’s first automotive brand, and remains at the cutting-edge of sustainability, design, digitalization, connectivity, technology, fashion, and popular culture.
The iconic three-pointed star is always looking for the best and brightest. We are seeking individuals who want to be in the driver’s seat of transformation, working alongside talented colleagues who represent the Mercedes-Benz values.
Do you want to be part of writing the next chapter of the Mercedes-Benz story?
How your role will add to the story:
The Site Support Processor (SSP) will carry out daily tasks to support PDC productivity and meet quality assurance standards. Additionally, the SSP will assist PDC Operations as needed by providing data and reports for basic analysis.
A day in the life
- Process Returns: Handle returns to the Global Logistics Center (GLC) by entering overages, shortages, and core returns in Paragon. Coordinate with 3PL to ensure timely returns and provide necessary documentation for analysis.
- Dealer Returns: Review and approve dealer claims, provide feedback for incomplete submissions, and work with 3PL staff to ensure smooth processing and timely dealer credits.
- Inventory Control: Reconcile inventory, perform analysis using Paragon and DView, and coordinate with 3PL to follow procedures.
- Inbound Freight & Orders: Manage inbound freight, organize put-away, process daily orders, pack shipments, and reconcile inventory.
- Dealer Support: Respond promptly to dealer inquiries via email or phone and provide necessary assistance.
- Reporting: Prepare data and analysis for KPI, Head Office, and NAFTA reporting.
- Process Compliance: Support and enforce Mercedes-Benz processes within the PDC and ensure 3PL adherence to defined procedures.
Mercedes-Benz Canada is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. While we thank every applicant for their interest in joining our iconic brand, we will only contact applicants selected for an interview.
Testimonials from several Mercedes-Benz Canada stars, from an intern to an executive:
“Mercedes-Benz is more than a car brand; it’s a futuristic, technological brand continuing to research and evolve its strategy as a digital and luxurious company, all while championing sustainable initiatives.”
“This company grants its members the opportunity to professionally grow and discover the extent of the brand and its presence in all countries. You are granted the opportunity to drive innovation in several sectors, as this company allows you to take your career wherever you like with our very robust framework of opportunities, whether it’s rotations, international assignments, education programs and more.”
“As an intern, I feel a great sense of responsibility and accountability at Mercedes-Benz. The high level of responsibility and contribution found in our internship programs is unlike my experience anywhere else.”
“Most people, if not everyone, seek a great balance of life at work and outside of it. At Mercedes-Benz, not only does your work life grant you exciting opportunities, but you are also afforded great understanding of your time outside of work - including the right to disconnect.”
“Working for Mercedes-Benz, it’s certainly the brand and the pillars - but at the end of the day, once you’re in, it’s about the people, the experience, diverse cultures and backgrounds, everyone’s experience driving in one direction.”
Mercedes-Benz Star skills, requirements & traits:
- College Certificate or University Degree in Supply Chain, Business, or a related technical field.
- Minimum of 2 years of warehouse experience, preferably in an OEM environment.
- ICC Certificate in Dangerous Goods.
- Comprehensive understanding of warehouse operations like receiving, sorting, and processing incoming goods, ensuring quality control, packing, and labeling items for shipment, and maintaining accurate inventory records.
- Proficient in MS Office and experience working with SAP.
- Strong organizational skills with the ability to multitask and manage priorities under pressure.
- Excellent interpersonal, presentation, and relationship-building skills.
- Exceptional customer service mindset with a commitment to exceeding expectations.
- Ability to effectively address the needs of a diverse client base.
- Bold, innovative and enjoy challenging yourself.
- Honest and professional, a strong team player
- Big picture thinker, go-getter, self-starter
Being a Mercedes-Benz star has its benefits:
- Commitment to inclusion & diversity
- Engaging corporate culture
- Ever-evolving brand strategy granting opportunities to build business acumen.
- Training development and career growth opportunities
- Benefits to support work-life balance/integration
- A strong portfolio of corporate social responsibility initiatives
- State of the art working facilities
- Vehicle purchase and experience programs
- Comprehensive health, dental, and pension programs
- Recognition rewards and discount programs
The salary range for the role is between $66,000 and $86,000
