Toronto Club is excited to announce an opportunity for a highly motivated Member service-oriented individual to join our team as Front Desk Associate. This position is for the afternoon-evening shift, working from 3:00 p.m. to11:00 p.m., Monday to Friday.
Business needs may require that this position works the occasional weekend and/or holiday shifts and may be required for food and beverage services in the dining room on occasion.
As the Evening Front Desk Associate, you will be an integral part of our team, responsible for creating a welcoming environment for our Members. The successful candidate will:
· Be driven to provide a consistent exceptional Member experience, possess a high level of maturity and a strong knowledge of service standards.
· Have impeccable manners.
· Answer the phone and greet Members and guests upon arrival and departure.
· Be aware of all Club Events and direct Members and guests to areas of the Club.
· Occasionally prepare alcoholic and non-alcoholic beverages.
· Conduct daily walk-throughs of the Lounges, Cloakroom and Washrooms to ensure they are tidy and organized.
· Conduct a daily inventory of ancillary items. Implement all procedures relating to inventory control and requisition procedures.
· Work independently for periods of time throughout the evening.
· Perform security walk-throughs of the Clubhouse when members have vacated the Club.
· Perform all other related duties assigned by the Director of Operations and/or Chief Operating Officer.
Candidate Qualifications:
Candidates will have a minimum of three years in a high-end customer service environment, preferably an upscale private club, upmarket condominium building, and/or five-star hotel. The work history of the preferred candidate should reflect positions of increasing scope and responsibility.
Necessary skills include professional written and verbal communication, ability to work within a team environment, lead by example, and meet deadlines. Interpersonal skills to foster positive relations with Members, guests and fellow employees are essential.
As an employee of Toronto Club you will enjoy:
- The opportunity to work with a highly engaged team of long-term professionals.
- Work in an exceptional first-rate Club with a Membership of outstanding professionals.
- A competitive salary and comprehensive benefit and Group RRSP package.
Education Qualifications (which you may currently have or be willing to complete):
AGCO Smart Serve
Ministry of Labour Health and Safety Training Awareness Supervisor Program
Reporting:
The Evening Front Desk Associate reports directly to the Director of Operations.
Date Position Available:
January 27th, 2025, with two-weeks of hands-on training with the current operative.
Other important information:
All candidates must be legally eligible to work in Canada. Toronto Club will not assist candidates in obtaining Canadian work authorization.
Toronto Club is an equal opportunity employer committed to hiring a diverse workforce.
Toronto Club is committed to providing accommodation for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Club with any accommodation requests.
A job offer to the top candidate(s) will be conditional upon a successful enhanced security screening check, the cost of which is borne by Toronto Club. A record under the Criminal Code and/or other federal offence record(s) does not automatically determine that you will be ineligible for the position. Screening check records will be maintained by Toronto Club and kept strictly confidential.
Please submit your résumé with cover letter, only as follows, to:
Mr. Trevor Noonan, CCM, CCE
Chief Operating Officer
info@TorontoClub.ca
We thank all applicants for their interest in this important role.
Only those individuals selected for an interview will be contacted.
No phone calls.
The deadline to apply is Friday, January 17, 2025.
About Toronto Club
Toronto Club is Canada’s oldest and one of the most prestigious private, member-owned city clubs. Founded in 1837, it has occupied its purpose-built clubhouse since 1889. The Club is located in downtown Toronto in the heart of the financial district. The clubhouse is one of the best preserved Victorian buildings in Toronto. It was recognized as a heritage property by the City of Toronto in 1984 and by the Ontario Heritage Foundation in 2002.
The Clubhouse is a 40,000 square foot, four-story building that has been maintained in excellent condition. The facilities include four lounges, a formal à la carte dining room seating 95 (140 for private functions), five private dining rooms seating from two to forty persons, and a fully-stocked 13,000-bottle wine cellar. The Club’s rooms are richly decorated and furnished and house an outstanding collection of Canadian paintings and prints.
The Club is an oasis of understated elegance, refinement, good manners, civility and decorum. It is strictly a members-only club providing very limited reciprocal privileges with select high-quality Clubs in the United States.
The Toronto Club is known for its excellent food and wine, and its highly professional service provided by its stable, well-trained and dedicated long-term staff. The Club serves breakfast, lunch and dinner Monday to Friday, opens occasionally for Saturday functions, and is currently closed on Sunday and all public holidays.
The Club offers its Members a programme of special events including: annual wine dinners featuring rare wines from its extensive cellar; an Annual Black-Tie Members’ Dinner; high-profile guest speaker dinners, cultural events, and many of engagement program for the membership.
Job Type: Part-time
Pay: $16.55-$26.19 per hour
Expected hours: 23 – 37.5 per week
Additional pay:
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- RRSP match
- Vision care
Flexible language requirement:
Schedule:
Experience:
- Customer service: 3 years (required)
Work Location: In person
Application deadline: 2025-01-17
Expected start date: 2025-01-27
