About the Company - DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
About the Role - DHL Express currently has an opening for an Account Representative.
Responsibilities:
- Initiate and maintain scheduled contact with assigned Customers at multiple contact levels
- Analysis of Customer needs & activity using more complex sales/service solutions and service agreements.
- Target & secure strategic international business.
- Facilitate annual, or as needed, rate increases.
- Achieve established sales targets.
- Identify & secure automated shipping system opportunities at customer sites. Develop, present & negotiate proposals/quotes.
- Ensure appropriate width & depth of relationship within customer organization.
- Maintain comprehensive customer profiles.
- Act as the liaison between customer and company resources. Engage appropriate personnel as required.
- Update management on competitive activity.
- Complete sales reports for Management
Qualifications
- 2-4 years of B2B sales experience with a proven track record of success
- Demonstrated ability to infiltrate senior customer levels and represent value.
- Excellent interpersonal communication & probing skills, high aptitude and initiative for followup.
- Customer service orientation.
- Strong business, courier and/or supply chain management knowledge.
- Knowledge of technology applications in business
- Demonstrated drive, persistence & initiative.
- Strong negotiation and presentation skills
- Implemented measurements & strategies to attain goals
Equal Opportunity Statement - We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.