Are you a highly motivated, dedicated and driven individual? If you answered yes to all three, then you are the right person to join our team as a Service Business Development Coordinator with Toyota On the Park.
About Toyota On the Park:
At Canada One Auto Group, we strive to provide world class products and excellent customer service to all of our customers. We provide our employees with a culture that is unique, community involved and focused on continuous improvement with potential to move up within the company.
Under the umbrella of Canada One Auto Group, Toyota On the Park strives to provide an experience that is memorable and positive for all customers. At Toyota On the Park, our focus is reflected in our commitment to the community in which we live and work.
The Position:
- Follow up with previous day walk-in, service call and internet opportunities to generate future appointments
- Contact upcoming service guests to request a complimentary trade-in evaluation
- Reschedule guests that canceled or missed their service appointment
- Identify and assess guests needs to achieve satisfaction
- Communicate effectively via phone, text and email with guests (both inbound and outbound communication)
- Take the extra mile to engage guests, and be a key part of ongoing engagement
- Assist guests with general inquiries and vehicle information
- Qualify and market to potential guests through outbound prospecting and leads management
- Communicate with management for all potential guest issues and/or concerns
- Collaborate with team members to support guest requests
This job might be right for you if:
- You are comfortable with outbound communication
- You have a passion for delivering an outstanding guest experience
- You can work independently in a fast-paced environment
- You have previous call-centre, customer service and/or hospitality experience
- You volunteer for new challenges and responsibilities, all while maintaining high energy and an engaging level of enthusiasm
- You are multilingual, as it would be an asset to our team, yet not a requirement
What we offer:
- Competitive compensation structure and extended health and dental plan
- Excellent management support and guidance
- Internal career growth program
In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process.
We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.
#HP1
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience using Reynolds and Reynolds?
Work Location: In person
