About Exela
Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.
Military Hiring
Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
Job Description
Customer Service Associate –
Working in a Mailroom environment, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner.
Essential Job Functions
- Receive all incoming items, and log accordingly.
- Communication clearly and effectively both verbally and written.
- Sort, deliver and process mail and packages throughout the building.
- Shipping various couriers (Local, National and International)
- Handling time-sensitive material and shipping as required at an Executive level.
- Package perishable items for shipping which require a dry ice package, certificate provided.
- Organize, set-up and clear boardrooms for meetings on demand. Prioritization and time management is essential for this.
- Assisting with other various requests as required
- Escalates more complex issues to the appropriate level
- Operating postage machine and pallet jack (steel toed boots are required)
- Work quickly and accurately.
Required Skills And Qualifications
- High School Diploma
- Previous customer service experience
- Excellent verbal, written and analytical skills
- Capability to stand, walk, grasp, reach and lift for extended periods of time.
- Strong time management skills to ensure assigned responsibilities are completed in an efficient manner
- Proficiency with commonly used Microsoft software programs
- Professional phone etiquette
- Ability to multi-task and lift up to 55lbs unassisted.
- Ability to maintain the highest level of confidentiality at all times
- Strong organizational skills
- Ability to work both independently and a team environment
Only shortlisted candidates will be contacted.
EEO Statement
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
