Status
Regular, Full time
Location:
Mississauga, Ontario
Job Description
This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the
Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.
Main Responsabilities
- Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs;
- Respond to customers' inquiries in a timely manner, with assistance from other team members if needed;
- Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager;
- Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards;
- Proactively suggest associated and/or alternate products as needed;
- Promotes focus product items;
- Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.
- Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks);
- Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities;
- Support in other tasks as needed (purchasing / inventory management).
Qualifications
- Grade 12 minimum completed; Ideally 1-2 years of related experience;
- Strong communication and people skills, initiative;
- Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
- Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
- Good knowledge of English and/or French written and spoken;
- Strong ability and desire to develop and grow skills.
This is a position with potential for growth.
What’s In It For You
We are a major player, involved in the energy transformation in Canada. Certified* as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.
What Sets Us Apart Is Our
- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
- A strong national network offering real opportunities to grow: our people make the difference.
Among Our Benefits
- Flexible group insurance plan customizable to your needs.
- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
- Group RRSP with employer contribution and TFSA.
- Postsecondary Scholarship Program for our employee’s children.
- Charging terminals available at our facilities.
- Years of Service Recognition Program.
Come build your career with us, a growing network where our people make it happen!
Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.
- it is a certification within a larger organization which includes NCS International Co.
