One of Canada's original Internet Service Providers seeks outgoing, enthusiastic members to join our technical support team.
JOB DUTIES
Answer inbound support and customer inquiries at our Burnaby head office.
Provide suggestions and configure Internet settings for customer computers, tablets and routers recognize and resolve issues from a provider perspective for LAN/WAN/WIFI issues
Create, resolve and update trouble tickets between customers, telco and cable carriers
Configure ADSL, Cable modems
Configure VOIP adapters
Provision ADSL and Cable Internet Service
Answer customer inquiries.
Reply to inbound email, trouble tickets, support and communicate with Carriers
REQUIRED SKILLS
Positive, Professional and Enthusiastic communications skills
A commitment to provide friendly and quality customer service
Excellent English, Verbal, and Written skills
Knowledge of Windows XP to 10
Mac, TCP/IP knowledge an asset
Router, voip setup configurations
Setting up various e-mail programs
Previous help desk, call centre experience an asset
Knowledge of ADSL, Cable and Fibre internet
The start date is asap and depending on your current availability
Salary: $41,600 -$44250.00 per year/ / $20.00 per hour - $23.00per hour
Job Types: Full-time, Permanent
Pay: $20.00-$23.00 per hour
Additional pay:
Benefits:
- Casual dress
- Dental care
- Extended health care
- Vision care
Schedule:
Ability to commute/relocate:
- Burnaby, BC V5J 3J1: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person