JOB TITLE: Manager, Network & Telecom
LOCATION: 120 Martin Ross
STATUS: Permanent Full-Time - EXEMPT
SALARY: $102,155.00 - $135,815.00 per annum (Grade 7)
JOB SUMMARY:
Reporting to the Senior Manager – Enterprise Technology, the Manager – Network & Telecom will oversee the design, implementation, and maintenance of the organization's network and telecommunications infrastructure. This role is responsible for ensuring optimal network performance, reliability, and security while managing the integration of new technologies and services. The Manager will lead a team of network engineers and telecom specialists, fostering collaboration and driving continuous improvement in network operations. Key responsibilities include managing network infrastructure, overseeing telecom services, developing and enforcing policies and procedures, and ensuring compliance with industry standards. The Manager will also work closely with stakeholders to assess business needs, optimize network capabilities, and support organizational goals. Strong leadership, technical expertise, and strategic planning skills are essential for success in this position.
DUTIES:
Infrastructure Selection, Implementation and Support
- Assesses network and telecom needs to identify suitable infrastructure solutions.
- Researches emerging technologies, vendors, and service providers to inform decisions.
- Collaborates with stakeholders to gather requirements and align solutions with business goals.
- Develops detailed project plans, timelines, budgets, and resource allocation strategies.
- Coordinates with cross-functional teams to ensure seamless system integration.
- Oversees the installation and configuration of hardware such as routers, switches, and firewalls.
- Implements robust security measures to safeguard infrastructure.
- Conducts testing to verify functionality, troubleshoot issues, and ensure compliance.
- Documents infrastructure designs, configurations, and processes comprehensively.
- Provide training and ongoing support to ensure knowledge transfer and system adoption.
- Establishes metrics and monitoring tools to assess system performance and identify improvements.
- Analyzes performance data and deliver updates and reports to stakeholders.
Department and Service Management
- Oversees daily operations and maintenance of network and telecom systems to ensure reliability and performance.
- Implements security protocols to protect against threats and vulnerabilities.
- Leads troubleshooting efforts, resolve issues, and conduct root cause analyses to prevent recurrence.
- Monitors incident reporting systems and ensure timely resolution of tickets.
- Utilizes tools to track performance, analyze trends, and inform capacity planning and resource allocation.
- Develops and enforces policies and procedures, ensuring compliance with industry standards and regulations.
- Maintains and updates documentation related to network infrastructure and support processes.
- Collaborates with vendors to manage contracts, SLAs, and system maintenance while evaluating performance for cost savings and improvements.
- Contributes to strategic planning, assessing technologies and aligning network and telecom strategies with organizational goals.
People Leadership
- Hires new staff, transfers, promotes, approves wage increases and conducts performance evaluation.
- Provides coaching, feedback and leadership development.
- Disciplines, terminates, participates in grievance procedures and administers collective agreements as required.
- Ensures training and development of staff to optimize the quality of work and service delivery.
- Ensures appropriate staffing levels are maintained (approving/rejecting vacation requests).
- Communicates frequently with staff on a wide variety of topics, develops staff, coaches for quality service, and manages performance.
- Drives customer/partner satisfaction through relationships that are enduring and trusting, to solicit and act on customer/partner feedback, ensuring the delivery of high-quality work.
- Cultivates and enhances highly collaborative working relationships & teams through cross portfolio engagement with stakeholders (internal customers, external partners/regulators/vendors and customers, and Management) to enable portfolio and integrated planning.
- Provides leadership support to resolve critical issues and escalations through direct engagement with stakeholders.
Note: This role will periodically require after hours or week-end support based on operational needs and un-planned major incidents.
QUALIFICATIONS:
- An undergraduate degree in Information Technology, Business Administration or related field or recognized equivalent, is required.
- 10-15 years of related work experience, with 5-10 recent years focused on IT leadership roles.
- Demonstrated experience implementing and integrating consolidated enterprise voice/video/data networks with Cloud and Security services (i.e., AAD/M365, UCaaS, DDoS Protection, Umbrella/Cloudflare).
- Demonstrated experience with Cisco or other equivalent wired and wireless network virtualisation technologies (i.e., VLAN/SVI/VRF/VPN/CAPWAP), Protocols (i.e., HSRP/EIGRP/BGP), IP Address (i.e., Infoblox/Bluecat/Microsoft) and Firewall Management within a large, geographically disperse environment.
- Strong influencing, coaching and mentoring skills; demonstrated success in building credibility with peers and key stakeholders to drive action and change.
- Demonstrated strong problem-solving capabilities and history of approaching obstacles in a logical and analytical manner with a high degree of perseverance.
- Strong experience developing process, policies and implementing best practices within an enterprise hosted environment.
- Experience with leading and implementing Information Technology Service Management (ITSM).
- Extensive experience addressing escalated support tickets and professionally communicating resolutions to all levels of the business.
- Strong technical background with an ability to give instructions to a non-technical audience.
- Excellent written and verbal communication and presentation skills; ability to effectively communicate with senior technology and business leaders.
- Deep understanding and practical knowledge of the ITIL framework with proven experience in leading change.
- Thorough knowledge of the OSI Model as applicable to network design and troubleshooting.
- Demonstrated experience with presenting materials to both internal and external audiences.
- Superior process orientation and project management capabilities.
- Outstanding stakeholder, vendor and customer relationship management abilities.
- Strong tactical and critical strategic thinking.
- Proven ability to think conceptually, understand the big picture and convey clearly to others.
- In-depth knowledge of current and emerging technologies is required.
- Strong interpersonal skills, with proven ability to coach staff, lead teams and resolve team conflicts.
Upon request, accommodation will be provided through all stages of the recruitment and selection process.
If you are invited to participate in the assessment process and require accommodations for the assessment, we ask that you provide your accommodation request as soon as reasonably possible.
TPL invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.
