Why Join ContactPoint360?
At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
Our Purpose:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.
Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ
Customer Service Representative for Pet Lovers!
Join a passionate team dedicated to improving the lives of pets and their owners! We're looking for friendly and motivated individuals to deliver world-class customer service.
Key Qualifications:
- Passionate about pets or is a pet owner, with a genuine interest in helping pet owners.
- Fluent in English and possesses strong verbal communication skills, with the ability to clearly convey information and resolve issues effectively.
- Exceptional written communication skills, including strong spelling, grammar, and attention to detail.
- An upbeat and friendly demeanor with a passion for delivering excellent customer service.
- Availability to work flexible shifts between 6:00 AM - 2:00 AM, including evening shifts and weekends.
- Ability to excel in a fast-paced, growth-oriented environment.
- At least one year of experience in the customer service field.
- Minimum typing speed of 40 words per minute.
- Confident problem-solving skills with the ability to personalize solutions for each customer.
- Exhibits high levels of empathy and compassion, and can effectively de-escalate customers during high-pressure situations.
- Tech-savvy and proficient in navigating multiple applications simultaneously.
- Can confidently multitask and manage multiple customer interactions concurrently.
- Self-motivated and driven to exceed performance goals and KPIs.
- Must be 18 years of age or older and possess a secondary school education or equivalent.
- Ability to pass a background check with a valid government-issued ID.
Technical Requirements:
- A minimum 19-inch monitor or a laptop with a secondary monitor.
- Noise-canceling headset.
- Webcam.
- Hard-wired connection.
- No Chromebooks allowed.
- Must be comfortable using monitoring software on your system.
What You Will Do:
- Be part of a team on a mission to improve the lives of pets and their owners.
- Develop and maintain positive customer relationships to drive loyalty and retention through inbound and outbound communications.
- Provide world-class customer service via phone, live chat, and email, addressing inquiries related to platform navigation, technical support, billing and insurance, profile concierge services, and more.
- Keep accurate and up-to-date records of customer interactions and data.
- Manage member escalations with empathy and provide tailored solutions to ensure customer satisfaction.
- Collaborate with your team and other departments to maintain efficiency and deliver top-tier customer service.
- Work from home in a quiet space with your own equipment, including a computer system, hardwired internet connection, webcam, and wired headset.
What We Offer:
- Competitive starting pay of $18/hour (same rate during training).
- Paid learning and development training program.
- Medical and dental insurance after 3 months (family plans available).
- Paid vacation time.
- Referral bonuses.
- Regular virtual team social events.
- Flexible work structure.
Ready to join us? Apply now and become a part of our mission to enhance the lives of pets and their owners!
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- Linkedin: ContactPoint 360
- Facebook: ContactPoint 360
- Instagram: ContactPoint 360
- Twitter: ContactPoint 360
