This is a temporary part-time assignment up to approximately twelve (12) months.
The Ward Clerk plays a key role in fostering communication and coordination related to patient care in the department, providing general administrative support to the multi-disciplinary team within this fast-paced environment.
In This Role You Will
- Receive, greet and screen patients/families/visitors coming into the unit
- Coordinate admissions, discharges and transfers within and external to the department
- Process patient appointments (i.e. outpatient clinic referrals, outpatient diagnostic imaging tests)
- Oversee patient charts on the unit and for quality assurance purposes
- Utilize electronic systems to capture length of stay information pertinent to the patient’s journey and contributing to the fiscal health of the department
- Provide overall administrative support i.e. answering/directing incoming telephone calls, updating whiteboards, photocopying, faxing, ordering of supplies, word processing
- Provide customer service to patients and visitors by answering questions and assisting with wayfinding
- Coordinate the sterilization or repair of medical and office equipment and collaborate with the Help Desk and Building Services around routine maintenance and requests
- Participate in activities to upgrade and enhance one's job-related knowledge/skills through in-service training sessions, quality improvement initiatives, and policy manual review
- Assist with the orientation of new Ward Clerks
Job Requirements
Mandatory
- Successful completion of a college diploma, preferably in secretarial studies, from an accredited educational institution
- 1 year of recent related work experience
- Minimum 40 wpm keyboarding/data entry speed
Skills and Knowledge
- Proficiency with Patient Care Systems
- Proficiency with Microsoft Word, Excel and Outlook
- Proven flexibility, initiative, organizational and problem solving/decision-making skills
- Demonstrated ability to effectively interact with all levels of staff, patients and their families, as well as a team member both intra and interdepartmentally
- Skilled at setting priorities and handling multiple tasks simultaneously
- Demonstrated ability to communicate and read using English in order to effectively perform essential requirements of this position
- Demonstrated satisfactory work performance and attendance history
If this sounds like you and you feel ready to build your career within the clerical field, apply via the button below and let us know why you’d be a great addition to our team.
