Please Note: This position is not affiliated with Michael Garron Hospital, Toronto East Health Network.
Working Hours:
The position is full-time, Monday through Friday, from 8:00 AM to 4:00 PM. Occasional overtime may be required based on office needs.
Vacation and Time Off:
- Paid Time Off (PTO): 2 weeks a year or standard 4% vacation pay
Responsibilities:
- Greet patients in a warm and professional manner, and assist them with the check-in process at the front desk
- Manage phone systems to handle incoming calls, schedule appointments, and respond to patient inquiries professionally and promptly
- Maintain and update patient records accurately using medical record systems such as Accuro and Powerchart
- Assist with equipment sterilization
- Coordinate and book OR dates and procedures
- Assist in managing surgical waiting lists
- Triage and register incoming referrals
- Manage incoming and outgoing correspondence with referring clinics, including medical results
- Process patient information, verify healthcare/insurance/billing information, and ensure all documentation is up to date at check-in
- Coordinate with medical staff and physicians to ensure effective communication and patient flow.
- Perform general office duties including filing, faxing, data entry, and inventory management of office supplies
- Ensure compliance with health regulations and maintain confidentiality of patient information
- Provide backup coverage for clinical and administrative support
QUALIFICATIONS:
- Excellent communication skills, both verbal and written
- Experience working in a surgical practice and booking surgeries is strongly preferred
- Completion of MOA training program is an asset
- Familiarity with medical terminology
- Proficiency in medical office software and electronic health records (EHR) systems (experience with Accuro and Powerchart is a plus)
- Strong organizational skills with attention to detail and accuracy in managing patient information and scheduling
- Excellent communication skills, both verbal and written, to interact professionally with patients and staff.
- Ability to work collaboratively within a team environment while being self-motivated.
- Ability to handle sensitive information with confidentiality and professionalism.
- Experience with administrative duties including managing phone systems and front desk operations.
- Experience with insurance verification and medical billing is preferred.
INTERVIEW PROCESS:
- Initial Screening: Review of resumes and cover letters to shortlist candidates based on qualifications and experience.
- Phone Interview: A brief phone interview to discuss your background, experience, and motivation for applying.
- In-Person Interview: A comprehensive interview with the hiring manager and team members to assess your skills, experience, and fit for the role. Includes a practical skills assessment and role-playing scenarios.
- Reference Check: Contacting previous employers or professional references to validate your experience and performance.
HOW TO APPLY:
Please submit your:
- 1. Resume
- 2. Cover letter detailing your qualifications and interest in the position, relevant work experience, certificates, languages spoken, experience with EMRs, specifically Accuro and Powerchart
- 3. Name and contact information of 2 professional references
- 4. At the end of your cover letter, please type the word “Otolaryngology”.
Applications will be reviewed on a rolling basis until the position is filled.
Interviews will be held in January 2025, only successful applicants will be contacted.
Join our team as a Medical Office Assistant where you will contribute to providing high-quality care for our patients while enjoying a dynamic work environment!
Please Note: This position is not affiliated with Michael Garron Hospital, Toronto East Health Network.
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Job Type: Full-time
Pay: $22.00-$25.00 per hour
Expected hours: 40 per week
Additional pay:
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- What is your written English proficiency?
Education:
- Secondary School (preferred)
Experience:
Language:
- English fluently (required)
Work Location: In person
Application deadline: 2025-01-06
Expected start date: 2025-02-03
