About Us:
Metrotown Active Health is a leading multidisciplinary physiotherapy clinic offering a wide range of services including physiotherapy, massage therapy, acupuncture, and aesthetician treatments. We are seeking experienced and reliable Medical Office Assistants to join our dynamic team and contribute to our patient-centered care approach.
Job Description:
We are looking for detail-oriented and experienced Medical Office Assistants to manage our front desk operations, assist therapists, and ensure smooth clinic functioning. The ideal candidates will have a strong background in medical office administration, exceptional customer service skills, and proficiency in medical billing systems.
Key Responsibilities:
- Manage patient scheduling, check-ins, and check-outs using Jane App
- Handle ICBC and other insurance billing with accuracy and efficiency
- Assist physiotherapists and other practitioners with room preparation and equipment maintenance
- Perform general office duties including answering phones, responding to emails, and managing patient records
- Maintain a clean and organized clinic environment
- Process payments and manage financial transactions
- Coordinate with therapists to ensure optimal patient care and clinic flow
Requirements:
- Proven experience (minimum 2 years) as a Medical Office Assistant in a physiotherapy or multidisciplinary healthcare setting
- Proficiency in Jane App for scheduling and patient management
- Extensive experience with ICBC and other insurance billing procedures
- Strong knowledge of medical terminology and physiotherapy practices
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- High level of attention to detail and accuracy
- Proficient in Microsoft Office Suite
- Flexibility to work evenings and weekends as needed
Preferred Qualifications:
- Completion of a recognized Medical Office Assistant program
- Experience in a multidisciplinary clinic setting
- Knowledge of additional languages (e.g., Mandarin, Cantonese, Japanese, Persian) is an asset
What We Offer:
- Competitive hourly wage commensurate with experience
- Opportunities for professional development and growth
- A collaborative and supportive work environment
- Potential for extended health benefits in the future
How to Apply:
Please submit your resume and cover letter detailing your relevant experience, particularly with Jane App and ICBC billing. Only candidates with the required experience will be considered for this position.
Metrotown Active Health is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Types: Full-time, Part-time, Permanent
Pay: $20.00-$23.61 per hour
Expected hours: 10 – 40 per week
Benefits:
- Flexible schedule
- On-site gym
- On-site parking
Flexible language requirement:
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Application question(s):
- Do you have experience billing ICBC and other major insurance companies?
Education:
- Secondary School (preferred)
Experience:
- Medical office: 1 year (required)
Language:
Work Location: In person
