Company Description
The Travel Agent Next Door is Canada’s largest host agency supporting the retail travel industry, specializing in the home-based travel agent, medium to small size agencies, and agencies that would like to start their own home-based business.
The Travel Agent Next Door provides support to agents including marketing, websites, social media, and access to a broad range of programs and tools and host events across Canada. The company has a head office in downtown Toronto and a branch office in Vancouver, with over 1,300 home-based agents across Canada.
Mission Statement
Our team empowers you to become a successful entrepreneur by providing MORE™ knowledge, MORE™ resources, and MORE™ tools for you to succeed. Our personalized approach and unwavering support are dedicated to your success, every step of the way.
Job description
We are looking for an administrative professional to assist in the operations of the Onboarding Department of The Travel Agent Next Door. This department is responsible for organizing and facilitating the travel agents initial set up with our company, being the first point of contact for travel agents after joining, and processing changes to the agent’s business set up.
The ideal candidate for this role is detail oriented, task driven, and punctual, as they will be responsible for navigating and managing changes done over multiple platforms. This is a junior level role, best suited for those with 1-3 years administrative experience, and looking to learn more about the travel industry.
Role responsibilities:
- Managing and actioning agent queries in our support ticket system
- Processing changes to travel agent’s business information, such as address updates, rebranding their business, and increases to commission amounts.
- Coordinating with external suppliers to complete travel agent’s initial system set ups with our Travel Agent Coordinator, such as their email, phone extension, and extranet access.
- Manage the scheduling for introductory phone calls between prospective agents and team members
- Processing new applications and issuing contracts to travel agents joining
- Conducting and tracking follow ups for 100+ prospective agents per day
- Document and information management
- Other department related duties as required
Reporting to the Manager of Onboarding
Qualifications:
- Ability to multi-task and organize time effectively to complete daily tasks
- Strong attention to detail
- Ability to act with a sense of urgency
- Strong customer service skills
- Superior written and oral communication skills (English)
- Highly organized and dependable
- Proficiency in Microsoft Suite of tools (Excel, Word, Outlook)
- Detail oriented & self-motivated
- A passion for travel and tourism
If you are passionate about your work, like to be in the driver seat of your own projects, and value to work in a team-oriented environment, we would love to hear from you! To apply for this position, you must include a cover letter illustrating why you feel you are the right fit for this role. Please also indicate your salary expectations. This is a hybrid role based out of Toronto, ON.
Job Type: Full-time
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care
- Health spending account
Schedule:
Ability to commute/relocate:
- Toronto, ON M5J 1R7: reliably commute or plan to relocate before starting work
Education:
- College degree in Travel & Tourism is an asset
- 1-3 years in an administrative or operations role
Work Location: Currently Hybrid remote in Toronto, ON M5J 1R7 (subject to change)
Job Types: Full-time, Permanent
Additional pay:
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Vision care
Schedule:
Language:
Work Location: Hybrid remote in Toronto, ON M5J 1R7
Expected start date: 2025-01-27
