Description
Job Title: Customer Service Assistant
Location: Hamilton, ON
Employment Type: Full-time
Reports To: Customer Service Manager
The Customer Service Assistant is the first point of contact for customers, providing support, information, and solutions to ensure customer satisfaction. You will handle inquiries, resolve complaints, and promote company products or services in a professional and efficient manner.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, chat, or in person.
- Handle and resolve customer complaints professionally, escalating issues when necessary.
- Maintain customer records by updating account information in the database.
- Process orders, returns, refunds, and exchanges in accordance with company policies.
- Collaborate with other departments to address customer concerns and improve service delivery.
- Follow up with customers to ensure resolution and satisfaction.
- Provide feedback to management on recurring issues and suggest improvements.
Skills, Knowledge and Expertise
- High school diploma or equivalent; college degree preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively.
- Patience, empathy, and a positive demeanor.
- Ability to work independently and in a team setting.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
