Career Opportunity
Role Title
Business Quality Review Analyst
Purpose of role
The Business Quality Review (BQR) Team is dedicated to fostering business quality within Foresters while monitoring both our new and inforce business. By leveraging data and key metrics, the BQR team identifies potential risks, profitability, and uphold the integrity of Foresters business practices. The successful candidate is expected to become familiar with our products across Canada and the US to better support the business. They will play a pivotal role in analyzing data, collaborating with key stakeholders, and support proactive measure to safeguard and maintain strong business quality and profitability.
Job Description
Key Responsibilities
- Analyze and synthesize data from multiple reports to identify poor quality business, inappropriate practices, and potential instances of agent behavior that may require further attention
- Coordinate with stakeholders, including Special Investigations Unit, Compliance and Legal teams, to monitor indicators of potential suspicious activities, questionable selling practices, or training opportunities
- Monitor mortality trends to identify potential anomalies, anti-selection, or patterns indicative of potential inappropriate practices
- Implement and oversee front-end processes designed to proactively identify and mitigate potential business quality and mortality concerns
- Work with Actuaries, Product management, and other departments to monitor and manage the profitability of products, focusing on high-risk metrics specific to products or distribution channels
- Assist in the oversight of the quality management of both new and in-force blocks of business, ensuring alignment with organizational objectives and profitability goals
- Monitor mortality experience at the product level to identify trends and ensure alignment with pricing and risk assumptions
- Work with stakeholders to expand and enhance data, improving predictive capabilities for product-level monitoring, mortality analysis, and decision making
- Develop, prepare, analyze, and deliver monthly/quarterly reports, dashboards, and scorecards
- Quantify the impact of preventative measure and estimate the influence of proactive initiatives on agent practices, mortality outcomes, and overall business quality
Key Qualifications
- Bachelor’s degree in mathematics, science, business, economics, or another relevant field
- One (1) year of work experience in a life or health insurance company an asset
- Communication skills required to progressively deal with both technical and non-technical audience with diverse professional backgrounds
- Capable of performing bottom-up checking of processes or models to ensure accuracy of results. Develop ability to recognize when models or analysis contains errors and troubleshoot
- Demonstrated ability to recognize when conflicting information or lack of information could affect analysis and work with manager or teammates to resolve
- Experience with Microsoft Excel, Word, PowerPoint is essential, Power BI. Current experience with these tools an asset
- Innovative thinking and problem solver with the confidence to recommend solutions
- Willingness to think outside the box with creativity and consider alternative perspectives
- Have a growth mindset with the ability to learn and adapt quickly and apply to evolving business projects and demands
- Develop and maintain current knowledge of life insurance products in the U.S. and Canada, agent behavior monitoring, and business quality initiatives with cross-functional teams. Begin to gain familiarity with product regulations and other external standards
- Strong analytical skills and the ability to synthesize large volumes of data into actionable insights
- Experience in reporting, data analysis, and the creation of dashboards or scorecards
- Proven ability to manage multiple projects and prioritize tasks to meet deadlines
Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.
Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
