Department: Hustle Notice Biz
Location: Hamilton, ON
Compensation: $17.50 - $24.00 / hour
Description
Job Description: Front Desk Representative
Position Title: Front Desk Representative
Department: Office
Employment Type: Full-Time
Position Summary:
The Front Desk Representative serves as the first point of contact for clients, visitors, and employees. This role requires exceptional customer service skills, organizational abilities, and attention to detail to ensure a positive and welcoming experience. The individual will manage front desk operations, including greeting visitors, handling inquiries, and performing administrative tasks.
Key Responsibilities
Customer Service:
- Greet and welcome visitors with a professional and friendly demeanor.
- Answer phone calls, emails, and inquiries promptly and courteously.
- Provide accurate information about the organization's services and policies.
Administrative Tasks:
- Maintain a clean and organized reception area.
- Schedule appointments and manage meeting room bookings.
- Handle incoming and outgoing mail and packages.
- Update and maintain records, logs, and filing systems.
Security and Compliance:
- Monitor visitor access and issue visitor badges when necessary.
- Adhere to company security protocols and confidentiality standards.
Support:
- Assist with administrative tasks such as data entry, printing, and document preparation.
- Coordinate with other departments for smooth communication and workflow.
Skills, Knowledge and Expertise
- High school diploma or equivalent required; additional certifications or education in customer service or administration is a plus.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (e.g., printers, fax machines).
- Strong multitasking and organizational skills.
- Ability to remain calm under pressure and handle difficult situations professionally.
Benefits
- Health insurance
- Paid time off
- Opportunities for advancement and skill development
- Supportive team environment
