The Vancouver Lawn Tennis & Badminton Club (“the Club”) is the city’s premier racquets, fitness, and social Club. Located just a few minutes from downtown, the Club offers exceptional tennis, badminton, squash, fitness and aquatics programming for over 4,000 members, along with a variety of social events with upscale-casual dining in 3 restaurants. We are actively recruiting for a Part-time Member Services Agent to join our Member Services team! This position would be working 20 hours per week shifts would likely be Saturdays 10:00 a.m. to 6:30 p.m., Mondays 3:30 p.m. to 10:00 p.m, Wednesday and Fridays 8:00 a.m. to 11:00 a.m.. This could change based on business needs.

Shifts will vary and flexibility with availability is required.

Wage: $20.00/ hour to start.

JOB SUMMARY:

As a key member of the administrative team at the Club, the Member Services Agent is responsible for helping to facilitate outstanding Membership services for over 4,000 Members.

RESPONSIBILITIES:

Front Desk reception duties such as warmly greeting Members and Guests
Directing phone calls and answering telephones inquiries
Ensuring Guest registration and overseeing Member entry into the Club
Typing invoices, menus, meeting agendas, photocopying and updating the Function Events board
Creating sign-up sheets for functions and keeping them updated
Ensuring Members and Guests are informed of, and follow, Club policies, rules and by-laws.
Sorting, distributing, and preparing daily mail and magazines for Members and monthly mailings.
Maintaining bookings and reservations for the Club and confirming with Members.
Logging all purchases made at the Front Desk.
Sorting Member's payments
Communicating with Co-workers and Managers on a daily basis of updates and/or information.
Assisting all departments with clerical functions.
Assist in the training of new Front Desk staff.
Canceling and assigning Member lockers

QUALIFICATIONS:

Proficient experience with Word, Excel and Outlook.
Experience with Jonas Club Software considered an asset.
Past receptionist/administrative experience an asset.
High school graduation or post-secondary education.
Must be available to work mornings and evenings. Flexibility with availability is required including weekends and holidays.

COMPETENCIES:

Strong customer focus – exceptional customer service skills, maintains professionalism with Members and Peers.
Excellent communication skills – strong English communication skills both verbal and written.
Strong interpersonal skills – approachable and creates a positive environment for Members and Peers.
Self driven – strong work ethic and takes pride in their work.
Organized and detail oriented – strives for high quality in their work.

Punctual and reliable – can always be counted on.
Team focused – collaborates and communicates with Peers positively.

At Vancouver Lawn, we offer:

A positive working environment
Competitive wages
Medical benefits
Staff recognition fund gratuities
Employee meals
Free parking

Important that anyone applying already holds work authorization for Canada at the time of applying as we are not able to sponsor. We thank all applicants for their interest, however, only those shortlisted will be contacted for an interview.

No recruiting agency phone calls please.

Vancouver Lawn Tennis & Badminton Club

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Member Services Agent