Warranty Services Coordinator, WSC091624

Department: Warranty Services

Type of Position: Full Time, Contract - 12 Month Contract

Location: 7th Floor, 5160 Yonge Street, Toronto, ON

Reporting to: Supervisor, Warranty Services

Work Model: Hybrid – flexible work schedule (All remote work must be completed from your home office within the province of Ontario.)

Grade: I

About Tarion

Since 1976, Tarion has served new home buyers and new homeowners by ensuring that one of their life's biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario's builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.

How We Mak e a Difference

A home is one of life's biggest purchases. As an independent, not-for-profit organization, Tarion provides Ontario's new home buyers and owners with peace of mind that their purchase is safeguarded through the province's new home warranty and protection program.

Almost every new home in the province is covered by a new home warranty. Tarion ensures consumer protection by providing free tools, guides and resources to help homeowners understand their builder's warranty and navigate warranty claims with confidence.
If a builder does not meet their warranty commitments, Tarion offers guidance to help homeowners ensure they receive the coverage they're entitled to, and when necessary, steps in to help resolve warranty claims.

About the Role

The Warranty Services Coordinator role provides assistance and guidance to our freehold stakeholders, including Vendor/Builders, Homeowners and their designates if applicable. Once a conciliation is scheduled, the Coordinator works closely with the Homeowner and Vendor/Builder to provide information on the warranty process. The Coordinator provides guidance to support a resolution without the need for an inspection. If the inspection proceeds, the Coordinator will continue to follow up with the Homeowner on any warranted items to see the file through to final resolution, which could include setting up contracts, completing paperwork for cash compensations and processing payments.

This is a hybrid role requiring working two (2) days in the office and three (3) days remotely, per week. (All remote work must be completed from your home office within the province of Ontario.)

Responsibilities include:

Responsible for the resolution of claims consistent with the Ontario New Home Warranties Plan Act relating to freehold and individual unit warranty claims
Activities include contacting customers, providing guidance and direction, managing the resolution of files and ensuring all appropriate documentation is contained on file
Provide fair, timely, quality and consistent service to home buyers, owners, vendor/builders and their agents and other stakeholders and clients
Liaise with other departments as required
Represent Tarion as a witness in License Appeal Tribunal appeals and court litigation
Represent Tarion at consumer education seminars on an occasional basis

A great candidate for this position will have:

Minimum Community College Diploma (or equivalent)
1-2 years' customer service and/or telephone support experience
Excellent communication skills, verbal and written
Strong listening skills are required
General knowledge of the Ontario New Home Warranties Plan Act is preferred
Must possess a strong customer service and team player orientation
Exceptional telephone manner
Strong Computer skills (MS Office)
Demonstrated ability to balance multiple priorities in a dynamic environment
Demonstrated interest in and commitment to continuous learning

Why Choose Tarion?

We believe that Tarion's employees are its most valuable asset. We strive to provide a welcoming work environment.

We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being.

At Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. Tarion is committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace.

If you are a person with a disability and have questions or would like help with your application, please contact a member of the Human Resources Department.

Application Submissions & Deadline:

Please submit a single file with covering letter and resume with vacancy code WSC091624. by no later than September 23, 2024.

Tarion

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Warranty Services Coordinator