Junior IT Service Technician (Tier I)

Smartt is in search of a Junior IT Service Technician to join and grow with our team. If you are an impeccable professional, love all things technology, genuinely love working with people, don’t shy away from a challenge, and have a keen mind that is ready to apply your deep expertise in a variety of challenging client environments, then we want to hear from you!

About the Role

The ideal Junior IT Service Technician can’t wait to get their hands on a technical problem and won’t let go until they have found the answer. They have technical chops that they want to deepen, are a people person who wants to WOW clients every time they provide support, and are comfortable speaking about end-user technology challenges. They believe deeply in accountability and doing what they say and want to grow.

The successful candidate will be responsible for deploying, configuring, managing, scaling and troubleshooting corporate client IT needs, including network, hardware and software on and off-site across a variety of platforms, systems, services, tools, and technologies.

The successful candidate will have the opportunity to develop into a "T Shaped Professional" with a general IT knowledge and deepening subject matter expertise.

What’s in it for you?

$60,000-$75,000 Salary (adjusted with commensurate experience)
15 paid holidays per year (and plenty of flexibility and support)
BC Statutory holidays
Flexible schedule and work location

Extended health and dental benefits
Free Internet connection at home
Sponsored & paid education plan so you learn and grow
Sponsored & paid technology fund so you can get great gear!
Weekly team lunches, team events, and outings

What will you be doing?

Provide service & helpdesk for various Managed Service Clients
Manage, secure, troubeshoot, and provision/deprovision accounts, systems, network equipment and services from client premise, to edge to core to cloud
Centralize, automate, optimize, and scale services wherever possible and necessary and develop SOP's, MOP's, JobAids & Documentation

Contribute to client budget in support of Account Manager (FlexHours) including coordinating with internal Smartt team

Contribute and maintain an effective Project Backlog of recommendations that add value to the client, and upsell valuable services

Know and recommend Smartt services, collaborate with internal/external stakeholders, and contribute to IT Strategy

Follow established best practices, procedures, etc. at the recommendation of senior Client Leads
Recommend technical improvements to senior team members
Monitor and respond to emergency support request within our SLA guidelines
Create and contribute to monthly reports and projects
Be accountable for logging & fulfilling billable hours on a daily, weekly, monthly, and yearly basis while adhering to vendor and internal Smartt best practices.
Complete responsibilities according to our Principles and SLA's

What qualifications are we looking for?

Bachelor’s degree in Technology, or post-secondary technical education
1+ Years experience
Internet standards and protocols: IP Stack / IP routing & switching / VPN Config / DNS / Mail
In-depth knowledge of firewall and VPN setup and configuration
VMware Virtual Servers configuration, maintenance, migration
Windows Server 2003-2019 configuration, maintenance, migration
Azure and AWS cloud configurations, best practices and production deployments
Unix/Linux Servers configuration, maintenance, migration
Excellent written and verbal English communication skills with a minimum language proficiency of C1 (CEFR / 7.0 (IELTS) or equivalent
Well-developed interpersonal skills
Excellent problem solving and conflict resolution skills
Valid BC driver's license

Schedule:

8 hour shift
Monday to Friday (08:00 - 17:00)
On call
Weekend availability
Hybrid work arrangement

Ability to commute/relocate:

Burnaby, BC V5C 6N3: reliably commute or plan to relocate before starting work (required)

What we give bonus marks for?

Previous experience with an MSP, TSP or ITSM
Programming Proficiency (C, Java, PHP, Node.js, etc.)
Database Administration (Oracle, MySQL, MSSQL)
Azure and AWS cloud configurations, migration, best practices and hybrid deployments
LLM or Copilot lab or production knowledge
Proven experience implementing ITIL across organization
Proven IT Service Management experience for environments with 50+ employees

About Us

Smartt is a total service provider and the single point of accountability for all things Digital. We combine Thinking, Talent, and Technology to help client break barriers and orbit higher.

We combine expertise in branding, web development, digital marketing, and IT Services to deliver measurable results for our clients. Our team members are cross-functional, technically proficient, and success-oriented professionals that create digital solutions that scale.

Smartt Inc.

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