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Brief overview of this role:

We are looking for a junior to mid-level product designer to join our Product Design team to contribute to designing solutions across our product experiences at Sitemate.

At Sitemate our product designers possess core skills in UX and UI design, as well as broad skills in product ownership. They working closely with engineers in small teams to prepare designs and requirements, and manage the build and delivery of new features and improvements to our customers.

This role would be great for you if you are looking for the opportunity to develop and broaden your product and design skill set. Maybe you’ve worked in startups before, and you want to join a team that moves very quickly and places a huge emphasis on building great product experiences for our customers. Your level of experience matters less than your enthusiasm to take on more responsibility and make a significant impact.

This role focusses on translating product insights and requirements into design assets that will be used to create new products and features for our customers. You will have direct engagement and collaboration with the engineering teams to build out and bring these features to market.

Employment:

Full-time
Based: Toronto, Canada
Remuneration (Including CPP): CAD 60,000 - 120,000 pending your experience

Why should I consider joining Sitemate?

Check out Sitemate’s team at the 2022 Offsite: Sitemate Offsite 2022
And recently at our 2023 Offsite: https://www.youtube.com/watch?v=_aNwLDdrGWs
You can see what people really think about working at Sitemate here: Working at Sitemate
Listen to CEO Hartley Pike speak about the company’s founding and broader Go To Market strategy: Unleashing your Zilla with Hartley Pike, co-founder of Sitemate
Listen to CTO Tim Bray speak about building high quality features that solve customer problems at Sitemate: Building High Quality Features That Solve Customer Problems at SiteMate
We have equal opportunity for applicants of all genders, ethnicities, ages, sexualities & people with disabilities - Sitemate's team is proudly diverse and accessible. 55% of our team identify as coming from underrepresented ethnic backgrounds. 43% identify as female. Our team ranges in age from 22 to 51 years old.
We're proud to have a global team with team members from Australia, Kenya, Brazil, France, Chile, United Kingdom, Ireland, Spain, Portugal, Vietnam, the Philippines, Kazakhstan, USA, Canada, Indonesia, Venezuela, Sri Lanka, and Uruguay. You will have flexible working options - our team is a blend of fully remote and hub offices. People based in hub cities typically work in the office 2-3 days per week.
Our Vancouver office has fantastic on-site facilities. The transport connections are excellent. Every Monday, the team enjoys a catered lunch together from one of the many nearby options.
You will be remunerated based on your performance. If you are performing well, you won’t need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration. 7 out of the last 10 remuneration increases for Sitemate team members have been made pro-actively by management, without the individual needing to even raise the topic of remuneration.
You will get a laptop and a budget to set up your home office (monitor, headphones etc).
You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget.
You will get equity options and ownership in Sitemate on a standard vesting schedule. See here a general overview of how this works:https://legalvision.com.au/5-essential-elements-employee-share-scheme/
Sitemate has grown from 5 people in 2018 to now over 100, and we’re moving into the next stage of growth! We have a product that customers are strongly engaged with, and every month we get around >400 new leads whilst spending $0 on marketing and 0 cold calling.
Sitemate’s founders have diverse backgrounds - one coming from engineering on major infrastructure projects; the second coming from product and graphic design. This brings a unique perspective internally where we blend deep industry experience with a passion (obsession) for modern best practices in product design.
Sitemate graduated from Australia’s #1 Technology Company Accelerator - Startmate
Sitemate has strong financial backing from Blackbird (Australia and NZ’s #1 Vc), Shearwater Growth Capital & Marbruck Investments.
See info on our latest raise here: Hartley Pike 👷 on LinkedIn: Sitemate raises $7.5M Pre-Series A, approaches escape velocity | 58 comments

What is the working environment like at Sitemate?

We are very transparent - monthly Allhands meetings provide the team with direct insight into team updates, customer stories, hiring plans and key metrics (NPS, Revenue, Financial Performance). During this Allhands meeting we also hear one ‘life story’ from one of our team each month - learning about different countries and cultures around the world.
We place an extremely high value on your time - you won’t be spending your days wasting time on fighting internal systems, botched together spreadsheet processes or doing data entry.
We use best in class systems that are seamlessly integrated to deliver our team the right information at the right time, allowing them to get their work done efficiently and to a very high standard.
You will have a core and close team around you, but you will also be exposed to and working directly with multiple departments - engineering, product, design, marketing, sales and customer success.
You will have a high degree of autonomy, as the focus is on outcomes and not hours. If you want to block off a few hours to run a personal errand or block off an hour to pick up the kids from school - no worries. No one will be monitoring your time.
We are constantly working to minimise the number of group meetings - daily check ins are all done asynchronously (in your own time) each morning. But spontaneous 1:1s or small sessions are strongly encouraged!

What does Sitemate do, exactly?

Sitemate builds best in class software products for the built world.
Industrial companies operating in the built world are facing a number of mission critical challenges - changes in work behaviour as Generation Z start to enter the workforce as mobile first users of software, and the drastic shift away from traditional mining to renewable energy projects such as wind farms and solar farms.
Our first product - Dashpivot, is a platform where industrial style companies streamline and standardise their processes in a new digital format. This new digital format enables them to complete and track work in the field on a mobile or tablet, and automate repetitive tasks and tracking through automated workflows and real-time analytics.

See some of our user reviews for Dashpivot here:

G2 Crowd: https://www.g2.com/products/dashpivot/reviews
Trust Radius: Dashpivot - By Sitemate Reviews & Ratings 2024

What will I be doing day to day in this role?

Preparing high level concept designs to review internally, and with customers to conduct research when required
Preparing detailed designs and UX flows, working with product team to define scope
Creating information architecture diagrams to explain how different product areas/components relate to each other
Preparing and reviewing acceptance criteria
Directly collaborating with engineers during the development cycle, coordination of in flight work and demo reviewing work completed
Attending team meetings to clarify scope, test ideas and collect feedback
Establish and promote design guidelines, best practices, and standards
Contributing to release notes
Monitoring production support for issues raised by customer support team, performing triage and ticketing up fixes if required

What will be the biggest challenges for me in this role?

Pace - we move very quickly, so you’ll need to be excited to come in and learn extremely fast
Being adaptable and versatile - apart from possessing core UX expertise, our product designers also possess/develop a solid grasp of other adjacent areas such as product and delivery
We have a strong culture based on core values and standard operating procedures, you may need to unlearn a few things from previous experience

What kind of skills and experience do I need to have? (Ideally most but not all)

Proficiency in Figma creating UI libraries and design systems
A solid understanding of UX/UI best practices and a tireless advocate for user-centred design
Experience in web app and mobile app design
A great eye for design and attention to detail
Excellent communication and collaboration skills, with the ability to work closely with cross-functional teams
Basic understanding of HTML/CSS
Comfortable with ambiguity, and shifting deadlines. Can resourcefully solve problems, and able to make pragmatic trade-offs while taking account the end strategic goal.
Experience working closely with product managers and engineers to plan, prioritise, and deliver work, or you may have previously worked as a product owner

PLEASE Note:

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