Overview
We are seeking a dedicated and organized Patient Care Coordinator to join our dental clinic. In this role, you will be the vital link between patients and dental providers, ensuring that patients receive the highest level of care and support throughout their treatment journey. The ideal candidate will have experience in a medical or dental office setting and be proficient in electronic records and dental terminology, but training will be provided.

Responsibilities

Serve as the primary point of contact for patients, addressing inquiries and providing information about services.
Schedule patient appointments and manage the appointment calendar efficiently. Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps.
Assist with patient check-in and check-out processes. Maintain accurate electronic dental records, ensuring all patient information is up-to-date and compliant with regulations.
Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations.
Coordinate communication between patients and dental providers to facilitate effective care delivery. Process referral letters and other patient correspondence in a timely manner.
Ensure a welcoming environment for patients by maintaining a clean and organized office space.

Experience

Minimum 1 year experience in a medical or dental office is preferred.
Familiarity with Cleardent and MaxAssist is an asset but will train.
Strong organizational skills with attention to detail to manage multiple tasks effectively.
Excellent communication skills to interact professionally with patients and staff.
Ability to work collaboratively in a team-oriented environment while maintaining a patient-centered focus.

Hours

Monday and Tuesday: 11am to 7pm, Wednesday and Thursday: 11am to 5pm, Friday 8am to 12pm. Minimum 30 hours per week.

Join our team as a Patient Care Coordinator and contribute to providing exceptional care to our patients while enhancing your professional skills in a supportive environment.

Job Type: Permanent

Pay: $23.00-$25.00 per year

Benefits:

Casual dress
Dental care
On-site gym
On-site parking
Paid time off

Schedule:

Day shift
Evening shift
Monday to Friday
No weekends

Work Location: In person

Application deadline: 2025-01-24

Sheppard Yorkland Dental

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Patient Care Coordinator