[About the role]

We are looking for a passionate and detail-oriented Service Designer who has experience or understanding of designing the entire ecosystem of the service and user interactions.

The responsibilities for this role include analyzing the ecosystem where ProtoPie operates, identifying and designing user touchpoints, and defining tools and services to enhance ProtoPie’s visibility and utilization and create a seamless user-centric service experience. This role collaborates closely with cross-functional teams across multiple time zones, including customer support, sales, marketing, and product teams, to deliver impactful service design solutions.

[Responsibilities]

Analyzes the whole ecosystem, where ProtoPie is placed, and design touchpoints for users to get familiar with ProtoPie
Identifies pain points, inefficiencies, and opportunities within the system.
Develops customer journey maps, service blueprints, and touchpoint inventories to visualize the service process.
Defines services and tools required to enhance ProtoPie's visibility and user engagement, and build them with team.
Collaborates with cross functional teams in multi time zones to ensure the service design aligns with broader business strategies and customer needs.

[Qualifications]

Must

5+ years of service design
Academic backgrounds : Interaction Design / Industrial Design / Product Design / Service Design / HCI/UX
Proven ability to work effectively with cross-functional teams
Strategic thinking and problem-solving skills
Based in Vancouver (On-site)
Strong verbal and written communication in English

Plus

Experience of ProtoPie or other prototyping tools

[About StudioXID]

ProtoPie is the easiest interactive prototyping tool for all digital products. Designers can turn their UI/UX design ideas into highly interactive prototypes for mobile, desktop, web, all the way to IoT and beyond. They can explore, validate, and test design solutions and ideas by creating very realistic, production-like prototypes without code and without the help of engineers.

ProtoPie is widely used by various companies all over the world across many industries, e.g., Google, Microsoft, Meta, Nintendo, BMW, Samsung, Tencent, Reddit, Bytedance, and Disney. Plus, ProtoPie won no.1 Advanced Prototyping tool in the UX Tools 2022 Design Tools Survey.

[How We Work]

Team ProtoPie Works with 5 Company Values

1. Autonomy & Responsibility

We respect everyone's autonomy while taking responsibility for freedom and for judgment between right and wrong for the company.

2. Communication & Trust

We share information, communicate transparently, and build trust with our colleagues and customers.

3. Integrity

We draw a line between personal and professional lives and work with high moral standards.

4. Global Citizenship

We respect each cultural trait and always consider the global market in work.

5. Team Player

We collaborate with colleagues, help others actively, and respect others' professionalism and authority.

[Benefits and Welfare]

1. Flexible Work Environment

Our working hours and locations are based on flexibility, but we still work together. The members of Team ProtoPie are working in Canada, Sweden, China, and other nations worldwide. You can agree with your team lead about your preferred working hours and location. This position is hybrid and expecting 1-2 days a week working at HQ.

2. Special Grant Vacation

Recharge your batteries! We believe innovation stems from a clear and relaxed mind rather than an overworked one.

3. Welcome Awards

For new joiners, we support CAD 1000 for buying personal peripherals and items for better work efficiency.

- Desk, Chair, Tablet PC, Mobile, Smartwatch, etc.

4. Education Benefits

We believe that members’ growth and happiness lead to the team’s growth. We support members in buying books and taking classes they want: language, instrument, anything you want to learn.

5. Healthcare Benefits

We understand that our people can bring their best selves to work when they and their families are taken care of.

- Medical check-ups, Gym, Physical activities, Vision care, Medical treatment(pets included)

6. Internet & Communication Benefits

We support internet and mobile expenses to enrich our remote working environment.

7. Congratulations & Condolences

We support members’ life events both in joy and in sorrow.

[Working Arrangments]

Generally from 10 AM to 7 PM
Full-time position (during the first 3 months—the probation period, the employee will receive 100% of their salary).
HQ: Itaewon, Seoul, South Korea

[Hiring Process]

Submit resume or CV > 1st Interview > 2nd Interview > 3rd Interview > Decision and Negotiation.
Please exclude any information from your resume that is not directly related to the job position, such as physical conditions, marital status, family relationships, and place of origin.
We will let you know the application result within 2 weeks of your application.
All interviews will be conducted via video call.
Interview process may be slightly changed depends on the position.
Employment will be terminated if you are found to have falsified information on your resume and portfolio.

StudioXID is dedicated to cultivating a diverse and inclusive workplace. We highly value diversity in our workforce and do not discriminate in our hiring or promotion practices based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, pregnancy (including breastfeeding), parental status, or any other characteristic protected by law.

As a global company, English proficiency is required for all roles to ensure smooth communication and collaboration across our international teams, unless otherwise stated in the job postings.

If you have any questions, please feel free to reach us at job@protopie.io

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