Position: Head Server

Reports To: Restaurant Manager

Job Summary:

The Head Server is responsible for managing the daily operations of the front-of-house service, ensuring excellent customer experience, and leading the waitstaff team. This role involves supervising service, assisting with staff training, and acting as a liaison between customers, kitchen staff, and management.

Key Responsibilities:

1. Team Leadership:

- Lead and motivate the service staff, ensuring adherence to restaurant standards.

- Train new servers on menu items, service protocols, and customer service skills.

- Create and manage work schedules to ensure sufficient coverage during peak hours.

2. Customer Service:

- Greet and welcome guests, ensuring they are comfortable and their needs are attended to promptly.

- Handle customer inquiries, complaints, and special requests effectively.

- Provide recommendations and upsell menu items when appropriate.

3. Operational Duties:

- Ensure smooth service by coordinating with kitchen and bar staff.

- Oversee table assignments, reservations, and seating arrangements.

- Assist in maintaining cleanliness and organization of the dining area.

4. Quality Assurance:

- Monitor food and drink quality, ensuring all items meet restaurant standards.

- Ensure compliance with health and safety regulations.

- Manage service during high-volume periods and address any challenges that arise.

5. Reporting and Administrative Tasks:

- Handle customer payments, process bills, and manage cash or credit transactions.

- Maintain inventory of service-related items (e.g., cutlery, glassware, linens).

- Report issues to the manager, including supply shortages or maintenance needs.

Requirements:

- Experience: Minimum 5-7 years in a server or supervisory role within a local Vancouver fine dining or high-volume restaurant.

- Skills:

- Strong leadership and team-building capabilities.

- Excellent communication and interpersonal skills.

- Ability to handle stressful situations and maintain professionalism.

- Customer-focused attitude and attention to detail.

- Knowledge:

- Understanding of restaurant operations and service protocols.

- Basic knowledge of food and beverage, including wine pairing.

- Physical Requirements:

- Flexible schedule, including evenings, weekends, and holidays.

Qualifications:

- Certification in food safety or hospitality.

- Serving it right certificate

- Experience in training or mentoring junior staff.

Job Types: Full-time, Temporary, Permanent

Benefits:

Discounted or free food
Flexible schedule
Store discount

Schedule:

8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Weekends as needed

Experience:

bartending: 1 year (preferred)
serving or head server: 5 years (required)

Licence/Certification:

Food Safe (preferred)
Smart Serve, SIR or equivalent (required)

Location:

Vancouver, BC (required)

Work Location: In person

PAUL BAKERY - MILANO GLOBAL

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Head Server