Make your mark in sustainable packaging with a company committed to innovation and growth
Enjoy competitive pay of $50k-65k/yr, and a suite of benefits designed to support your success
Join a global team where your work drives meaningful impact for customers, brands, and the planet!

About noissue

noissue was founded to provide makers, brands, and businesses of all sizes access to custom, sustainable packaging. We are headquartered in Vancouver with two key hubs in North America and APAC. We serve a large customer base of SMB brands, with the majority based in North America and Australasia.

The noissue difference is characterized by our commitment to sustainability for all our products, our simple online design platform, and our low minimum order quantities. Growing quickly, our team is spread around the world and made up of smart, curious people from all backgrounds. Every team member is empowered to do impactful work that directly supports our customers, partners, and the planet.

For more information, please visit our website: noissue.co/

About the Opportunity

noissue is looking for multiple full-time Customer Success Specialists based in Vancouver, B.C. on a hybrid schedule of 1 day work from home.

In this role, you will be the primary point of contact for noissue customers. You will be responsible for providing timely, accurate, and positive support to customers via email (and future chat channels), handling inquiries related to product, order, and delivery information, and ensuring an exceptional customer experience.

More specifically, your responsibilities include but are not limited to:

Acting as the voice of noissue to customers and maintaining positive communication
Becoming an expert on noissue products, website, and customer needs
Handling pre- and post-purchase inquiries efficiently and accurately
Using tools like Zendesk to manage customer questions and concerns
Addressing escalated or agitated concerns with professionalism and solutions-focused communication
Collaborating with customers from diverse industries and addressing unique challenges
Following established processes and guidelines to ensure clear and consistent communication
Driving team KPIs related to customer satisfaction, productivity, and reliability
Maintaining a positive and constructive approach to customer service interactions
Contributing to a collaborative team environment and assisting team members as needed
Demonstrating flexibility and adaptability to evolving customer and team requirements

About You

To qualify, you will need a minimum of 2-4 years of experience in a customer support or success role.

Additionally, the following skills and background will be highly valued:

Familiarity with eCommerce or order/delivery-based industries
Experience using a customer service platform such as Zendesk, Intercom, or a similar tool
Experience in handling product, order, or delivery inquiries
Proven ability to manage escalations and address customer concerns calmly and professionally
Strong written communication skills, with experience in chat or email support
Comfort with technology and navigating online ordering environments
Experience working collaboratively within a team setting

As our ideal candidate, you will possess a positive, solutions-driven mindset, exceptional attention to detail, and excellent communication skills. You are self-motivated, adaptable, and capable of maintaining professionalism and efficiency in every situation.

This is a fantastic opportunity for someone passionate about delivering exceptional customer care and contributing to a collaborative, supportive, and innovative team culture. If you are excited about working in a fast-paced, global environment where every interaction matters, we’d love to hear from you!

About the Benefits

As a highly valued member of our team, you will be rewarded with a competitive salary of $50k-65k/yr, evaluated based on skills and experience, along with a host of benefits, including:

Extended health and dental coverage
Flexible working hours
3 weeks of annual leave
6 Friday afternoons off in the summer
$150 for Wellness Allowance or to use within our network of clients
Happy hour drinks on Fridays and a great office environment
A culture where creativity, innovation, and collaboration are fostered!

Join our collaborative, innovative team and help drive sustainable solutions—apply today!

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