Scope

As a Customer Service Representative, the employee shall interact with clients to provide the necessary support regarding the medical equipment at NSM and help resolve any issues or complaints to reach their needs and achieve their satisfaction.

Role and Responsibilities / Essential Functions

Greet and assist in-store customers.
Assist customers with the selection of suitable equipment.
Answer phone calls to provide helpful solutions and set up deliveries of equipment to customers’ homes.
Establish a working relationship with therapists and other healthcare professionals for equipment demos, trials, or rentals.
Organize repairing services for wheelchairs, lifts, and other medical equipment over the phone.
Prepare quotes, send emails, schedule appointments, and maintain client records.
Track down medical equipment from the other locations.
Administer the equipment reservation and rental process. This requires a lot of attention to detail, in-depth understanding of our computer system and your best paperwork organization skills.
Record customer deliveries, billings, reservations, and service, preparing work orders, customer orders, etc.

Competencies / Skills

Handle multiple customer calls and in person customer visits
Manage information in IT systems
Offer and create solutions based on client’s enquiries
Previous experience in customer service for technical items/services
Schedule and conduct time management in job duties
Excellent communication, organization, and listening skills
Proficient with Microsoft Outlook and Excel

National Seating & Mobility Ltd.

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Customer Service Representative