Meraki Management Group is North York based Customer Acquisition company. Our team is committed to creating promotional campaigns for our clients to deliver the most desired results. We have developed a unique and innovative approach in executing our clients brand promotion, which consistently creates increased customer engagement and sales objectives.

As a Customer Service Sales Assistant at Meraki Management Group you will become a client-centric brand ambassador responsible for achieving sales objectives. We provide hands on training to show you how to deepen customer connections to our clients products and services, while also providing them with the best-in-class service, unique experience, and strong client relationships.

Key Accountabilities

Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact
Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty
Develop client base by recruiting new clients and developing existing ones
Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them
Provide exceptional client experience, focusing on hospitality and elevation through selling skills
Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude
Select the right products matched to client needs and benefits and effectively use cross and upselling techniques
Guide and inspire the client to make the best possible decision to buy the right product
Foster open and constructive communication with team members, being always collaborative and proposing effective solutions

Key Requirements

Minimum of a high school diploma
At least one year in Customer Serviceroles or hospitality positions such as sales, retail or restaurant
Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues
High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues
Flexibility to work a retail schedule which will includes weekends
Excellent commercial awareness and client attitude
High flexibility and ability to adapt to different clients and complex situations
Excellent communication skills
Ability to work in a fast-moving and dynamic environment

Meraki Management Group

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Customer Service Sales Assistant