IDP Education Limited

About IDP

At IDP we’re bringing the world a little bit closer together each day through the power of education. In fact, we’ve been innovating in this space for over 50 years and are just getting started.

That’s why IDP is recognized around the world as a leader in the global education services industry. We’re publicly traded on the Australian Securities Exchange (IEL:ASX) with a current market cap in excess of $7 billion, operate out of 62 counties, and our websites attract more than 100 million visitors every year.

Today, we’re making education more accessible, helping students feel more connected, and ensuring students perform better in both their schooling and ultimately their career through the power of our digital platform.

Role purpose

Did you know Canada is one of the world’s premier study destinations? Every year, hundreds of thousands of students come to Canada—And that number is growing. That’s why we’re rapidly expanding IDP Canada’s Contact Centre team to meet consumer demand and deliver a world-class student counselling experience here in Canada!

To do that, we’re hiring an entry level position as a Contact Centre Agent (Hourly Full-Time) to understand a student’s education goals, help students connect with our one of our student placement counsellors, and assist them in their first steps in their education journey with IDP Canada. You’ll be their first point of contact and will be the expert in addressing any questions that students may have about how IDP Canada can help them.

You’ll work closely with the Contact Centre Manager, and other members of the Contact Centre Team, as well as our student counselling team to remain up to date with any new protocols, processes, and technologies that are implemented to better the student experience.

Key Accountabilities

Key Responsibilities

Pre-screen and deliver quality leads to student placement counsellors as per pre-defined targets
Attend to customer inquiries using company technologies through various channels of communication (ie, phone, live chat, email, etc.)
Collaborate with the student counsellors to ensure accurate and timely information is shared with student
Recognize improvement opportunities and share them with the Contact Centre Manager

Required Experience

You have a friendly personality with effective communication skills

You are a team player that continues to learn and share knowledge with new members of the team as we grow

You pay great attention to detail and accuracy even through repetitive work

You are efficient and organized when handling high volumes of inquiries

You like to solve problems and take initiative especially when it comes to improving our current systems and processes

You hold high standards for both team performance and personal/professional growth

You Have Full-time Availability (40-44 Hours/week) During The Below Business Hours (subject To Change With Appropriate Notice) With Ideally Full Weekend Availability

Monday to Friday: 12PM - 9PM EST
Saturday- Sunday: 10:30AM – 6:30PM EST

IDP Education Ltd

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Contact Centre Agent