Job Summary

Educators Financial Group is seeking a proactive and passionate Client Services Representative to provide administrative support to Educators’ Client Advisory Services Team (CAST). In this role, you will embody our brand and dedicate yourself to putting our clients ﬁrst. Our clients primarily consist of members of the Ontario Secondary School Teachers Federation (OSSTF/FEESO), the Ontario English Catholic Teachers Association (OECTA), the Elementary Teachers Federation (ETFO) employee groups and some members of Ontario Universities and their family members.

As a Client Services Representative, you will play a critical role in helping to build, enhance and protect relationships with customers through listening, problem solving and recommending solutions and services. You will pro-actively identify sales opportunities, including cross-selling opportunities to other groups within Educators Financial Group.

You will be responsible for:

Initiating contact to engage proactively with clients/prospects through various communication channels, to begin or expand on existing relationships utilizing designed contact programs.
Taking inbound calls with a focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting ﬁnancial solutions, and resolving client concerns at ﬁrst point of contact.
Building a positive rapport and maintain client relationships while working independently and as part of the team.
Providing centralized administrative support to Certiﬁed Financial Planner professionals and/or Senior Financial Advisors including but not limited to, preparing ﬁles prior to submitting to the Compliance department, scheduling and conﬁrming their appointments, and compiling client meeting documentation.
Preparing and submitting documentation of ﬁnancial/non-ﬁnancial transactions, ensuring accurate completion and timely processing.
Processing trades inbox and incoming client instructions while managing risks by adhering to compliance routines, processes, and controls to protect client

This is an opportunity to build your ﬁnancial services career in a small supportive environment with competitive pay and excellent beneﬁts. Enjoy hybrid work arrangements (2 days in the office), outstanding group health benefits, a desirable defined benefits pension plan, a dedicated learning and development budget to support your growth and more. The annual salary range for the position is $46,200 – $48,500.

Qualifications

Minimum of 2 years’ client services experience in ﬁnancial services or sales environment.
Completion or working towards completing the CSC or IFIC course.
Post-secondary education or diploma in ﬁnancial or related ﬁeld.
Experience working both independently and in a team environment.
Bilingualism is a strong asset.

Interested in applying for this position?

To apply, submit your cover letter and resume by email with the job title and area in the subject line to careers@educatorsfinancialgroup.ca. Only selected candidates will be contacted.

Educators Financial Group is committed to fostering an inclusive workforce that reflects the diversity of our clients and communities. We actively seek and welcome applications from diverse people. In that respect, Educators Financial Group strives to ensure that all recruiting processes are non-discriminatory and barrier-free. We are committed to accommodating applicants with disabilities during the recruitment and selection process. If you are selected for an interview and require accommodation in respect of the materials or procedures used at any time during the process, please notify Educators Financial Group at careers@educatorsfinancialgroup.ca so appropriate arrangements can be made.

Educators Financial Group values the participation of members with various backgrounds and lived experiences. When submitting your resume & cover letter for a job vacancy, while it's voluntary, we welcome the opportunity for you to self-identify in your application.

Educators Financial Group

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