Job Description

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com .

Our Inside Sales Representative, Newborn Stem Cell- Mississauga, ON will communicate with expectant families the value of cord blood banking, empowering them to make an informed choice on their banking options through superior service and accuracy of information.

Responsibilities

Educate families on their cord blood (newborn stem cell) banking options, empowering them to make an informed decision.
Deliver superior customer service on all inbound and outbound calls, emails, and/or chat sessions.
Remain current on all procedural activities and follow ups.
Remain current on all training and other administrative tasks.
Meet or exceed monthly, quarterly, and yearly sales and client service goals.
Adhere to all Consumer Sales processes and policies.
Review recorded calls with the manager to identify best practices and areas of opportunity.
Ensure quality standards are met per company Quality Policy.
Generate IRs to capture client and other relevant issues.
May be trained as a mentor/trainer.
Ensure client data, including personal, credit card and medical information is protected as explained in CooperSurgical’s Data Protection Policy.

Qualifications

Bachelor’s degree, or minimum two years of sales experience required, or equivalent combination of education and experience.
Computer Skills: To perform this job successfully, an individual should have working knowledge of Salesforce or similar CRM and Microsoft Office 365.
Bi-lingual English/French is strongly desired.
Call center, customer service, client services experience strongly preferred.

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

CooperSurgical

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Inside Sales Representative, Newborn Stem Cell- Mississauga, ON