Marketing Statement

As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

Responsibilities

PRIMARY PURPOSE

Manages delivery of business services pertaining to all office/workspace locations within CMBC facilities. Ensures organizational effectiveness of available spaces and the safe and efficient management of employee workspaces and their work environments. Plans, coordinates, and facilitates improvement projects, such as renovations, as driven by the requirements of the business and ensures adherence to project budgets. The aforementioned projects include those funded through Capital or Operating Funds. Leads the creation and maintains ownership of design guidelines/standards used for project planning. Works with management to define scope of work and proactively identify future needs, requirements, and resources.

KEY ACCOUNTABILITIES

Establish, maintain and govern rules and approvals regarding office allocations & relocations, and renovation and refurbishment projects, ensuring organization effectiveness and optimization of spaces within CMBC office buildings and depots.

Ensures adherence and management of CMBC’s standards for shared workspaces that foster collaborative, engaging and productive environments.

Prepares and manages the Workspace Services budget in collaboration with the Executive Director and represents CMBC on relevant supplier evaluations as required Works closely with the Infrastructure Maintenance team when obtaining quotes for projects.

Working alongside the respective Project Manager, participates and supports renovation, relocation and refurbishment projects within all CMBC office, meeting and training spaces. Specifically responsible to lead the requirements and design development and coordinate CMBC staff throughout the project work.

Responsible for the effective and efficient day-to-day management and operation of all assigned employee workspace areas, including developing, implementing, and continuously improving workspace related processes; primary contact for furniture and office business equipment issues/replacements; coordinates cleaning and required repairs in workspace areas with CMBC Facilities; liaises with key vendors and TransLink’s Administrative and Business Technology Services regarding the quality of services provided.

Builds and develops relationships with all areas of the business to create working environments that are connected. Manages the space plan and facilitates space planning discussions with business leaders to optimize space utilization and ensure collaboration and meeting spaces are effective as the organization continues to grow. Coordinates internal employee office moves and other space changes, ensuring workspaces are engaging and functional.

Partners with Occupational Health and Safety departments to ensure workspaces comply with required regulations. Conducts regular office floor safety inspections to identify and remedy hazards and other office-related safety concerns in a timely and cost-effective manner.

Participates in the procurement process for workspace design, tools and equipment and makes recommendations influencing the leaders to make decisions.

Drafts, prepares and presents sensitive and confidential analysis, briefings and reports for management/EMT.

Collaborates with Internal Communications and participates in the development of communications items of a sensitive, controversial, and confidential nature in consultation with senior management to ensure staff are informed about changes and regarding workspace management issues and updates in a timely and effective manner. Work with the CMBC Sign Shop to develop and ensure wayfinding is current and efficient.

Liaise with Building Management and/or Infrastructure Engineering regarding issues that have been escalated by employees. Keeping clients informed of the status of work in progress and ensuring that escalations are dealt with in a timely and satisfactory manner.

Works with the Infrastructure Maintenance department to ensure that the public areas in the designated office workspaces, such as reception and hallways, are tidy, professional-looking and in a state of good repair.

Responsible for supervision of the Facilities Administration Clerk, including hiring, training, coaching and performance management.

Qualifications

EDUCATION AND EXPERIENCE

The competencies for this position would be acquired through successful completion of a Certificate or Diploma in Business Administration with four (4) years of experience in Change Management, Organizational Effectiveness, Workspace Operations, Facilities Services, or closely related function, including space planning, implementing workspace plans and strategies and general office management in a unionized environment.

OTHER REQUIREMENTS

Proficient knowledge of office administrative policies and procedures with experience developing and implementing new policies and procedures.

Previous experience at reading technical / CAD drawings.

Proficient knowledge of safety regulations and best practices related to employee workspaces.

Solid experience in managing and addressing workspace planning issues and leading the action plan.

Strong interpersonal skills and ability to manage conflict dealing with stakeholders with competing priorities.

Demonstrated experience in change management.

Solid organizational, interpersonal and time management skills with the ability to multi-task and prioritize under pressure.

Ability to work independently and get the job done with minimal direction and supervision.

Solid problem solving and decision-making skills with strong attention to detail.

Strong proficiency in basic accounting principles and MS Office package

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Work Designation

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

Rate of Pay

Salary $75,600 - $113,400 per annum (Actual salary offered will be commensurate with education, experience and internal parity).

The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

How to Apply

Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: December 11, 2024
Closing Date: Open Until Filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity

Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca

Coast Mountain Bus Company Ltd

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