Title: Server

Reports to: Director of Food Operations

Department: Habitat Pub

Status: Part-Time

Work Hours: Monday - Friday, 10:45 AM - 6 PM (approx)

Compensation: $17.40/hr

Application Closing Date: September 18, 2024 04:00 PM

The salary range represents the minimum and maximum salary for the position. Employees are usually hired between the minimum and mid-point of the salary range.

About Us:

The Student Association at BCIT is a leading non-profit student-led organization committed to enhancing student life through advocacy and providing student-centered, responsive and pro-active services. Considered one of the leading student associations in the province, we live our mission and are student-focused in all that we do. Students lead our organization and govern the affairs of the BCITSA. Our Board of Directors is composed of 12 elected Student Executives and Student Councilors from each of the different Schools at BCIT.

BCITSA is committed to fostering a safe, inclusive, and equitable workplace culture that supports and promotes equity, respect, and accountability among employees and BCIT students. We strive to cultivate a community that recognizes equity and diversity as fundamental to achieving inclusive excellence in all our programs and services. The following values encompass how BCITSA upholds our vision and mission, and guide how we provide our services:

We recognize the talent and unique perspectives, including seen and unseen qualities, our employees bring to our culture.
We expect our workplace culture to be one that is inclusive, respectful, fair, and safe for the diverse people within our organization to be their most authentic selves.
We advocate for flexibility, adaptability, and creative solutions to best meet the needs of our employees.
We foster a workplace where clear communication, transparency, and accountability are prioritized.

Why Work With Us:

12 paid statutory holidays a year
Free coffee and tea, and discounts at BCITSA food and retail locations
Free access to BCIT fitness facility
Flexible, fun team environment
Everyone works towards enhancing student life

The Opportunity

Reporting to the Bartender Lead, the Server is responsible for giving friendly and efficient service to Habitat customers with a positive and professional demeanor, accurate order taking, and the ability to balance different tables needs during the service cycle. You are a team player who helps other staff, especially during busy times. Finally, you clean, and stock as needed.

What You Will Do:

Build rapport with customers throughout service cycle with an authentic, friendly, helpful, and professional demeanor
Resolve customer complaints and requests; inform management when appropriate
Develop and maintain a solid product knowledge in order to answer questions
Monitor customer alcohol intake and refuse service if customer has reached their limit
Inform customers of upcoming events and promotions within the pub or the greater BCITSA
Greet and welcome customers, give them menus, inform them of specials, and ID them
Take accurate food and drink orders, including any modifications or special requests
Analyze orders and suggest combinations of food items to save customers money
Check food quality and accuracy of order
Deliver order including sauces, cutlery, extra plates, and napkins to tables, and ensure each customer receives items they ordered
Input orders into POS terminal under the correct table number
Carry out sales transactions using preferred method of payment, and close bills promptly
Understand, follow, and enforce all policies and procedures
Clear and clean tables after customers leave
Perform closing cleaning duties and remove garbage
Rotate and stock food items and other supplies
Support Student Executives and staff members for their respective initiatives
Assist in training employees
Assist other staff with duties, especially when busy

About You:

With an open, engaging attitude and willingness to learn, you are someone who promotes

teamwork, hard work, customer service, and accountability in line with our culture and

objectives. You are positive, innovative, and resourceful with your abilities to preform job duties, or other tasks you are given. Lastly, building rapport with customers with an authentic, friendly, helpful, and professional demeanor will ensure a happy guest, and hopefully a returning guest.

In addition, you must have:

High School Diploma or equivalent
Serving it Right Certificate
Six months of experience in a similar role
Must be able to lift and carry up to 7kg (15lbs), bend, crouch, climb, and walk and stand for long periods

Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

BCITSA respectfully acknowledges that the land on which BCIT’s main campuses are located is the traditional and unceded territory of the Coast Salish peoples, specifically the shared traditional territories of the Səl ̓ ílwətaʔ/Selilwitulh (Tsleil-Waututh), Sḵwx̱wú7mesh Úxwumixw (Squamish), and xʷ məθkʷəyə̓ m (Musqueam) First Nations

Job Types: Part-time, Seasonal
Contract length: 11 months

Pay: $17.40 per hour

Expected hours: 12 – 18 per week

Additional pay:

Tips

Benefits:

Discounted or free food
Flexible schedule
On-site parking

Flexible language requirement:

English not required

Schedule:

Day shift
Monday to Friday
No weekends

Work Location: In person

BCIT Student Association

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