Company Overview

Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

Position Overview

Reporting to the Inside Sales Manager, the Inside Sales Representative (ISR) will be working with assigned Client Directors and their clients to provide sales and operations support. This individual plays a key role in supporting the sales team by handling quoting and order booking and coordinating with vendors, distribution, clients and internal teams to ensure smooth and efficient sales operations process.

Role

This role will require someone that enjoys a dynamic and changing environment as part of a high growth company. It will require collaboration between different business units and departments while working on a national team but supporting at the regional level. It is a hybrid role but will require office time based on regional activities. Some of the key traits to be successful in this role include:

Highly detail oriented
Strong communication skills
Ability to solve problems independently or collaboratively
Customer focused attitude
Time management and organization skills
Adaptability and ability to thrive in dynamic environments
Team player
Ownership and accountability for owed deliverables

Responsibilities

Work closely with Client Directors to understand their customer projects and support in the day to day activities
Participation in client meetings and presentations may be required
Identify and submit opportunity registrations when applicable along with noting potential rebates provided by Vendor Management and Client Director and submitting claims as required
Build a strong and trustworthy relationship with Client Director and client
Understand the individual needs of Client Directors and their clients and how to effectively support the business
Source product from manufacturers and distributors, obtaining pricing, current lead times and availability
Prepare quotations and templates as required along with processing sales orders according to Arctiq guidelines and submitting for processing
Complete and renew all applicable sales certifications
Develop relationship with Manufacturers and relevant Distribution contacts
Help with coordinate and quote any logistics required for delivery
Responsible for initiating product returns within assigned territory and submitting to Finance for tracking and closure
Create various reports ensuring they are timely and relevant
Recommend opportunities for operational and process improvement within the Inside Sales role
Train and provide process guidance for new team members
Handle any special projects as assigned by management

Qualifications

Minimum of 2-3 years of experience in a sales support position within IT
Knowledge and experience working within IT channel
University/College diploma/degree is preferred
Strong organizational, verbal and written communication skills
Ability to work independently or in team environment while functioning well under pressure
Proficient in Word, Excel and PowerPoint
Experience in Hubspot, ConnectWise Sell and Netsuite is a definite asset

Please note - this is not a Business Development Role that will include cold calling or setting up appointments/meetings for the Client Directors.

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.

Arctiq

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Inside Sales Representative