Title: Client Coordinator (CC)

Remuneration: $20-30/hour with guaranteed weekly minimum

Type: Part-time Hourly, 20-30 hours per week (Possibility of Full-Time Salary in Spring)

Start: Immediately

Do you love to organize, coordinate, meet clients’ needs, juggle priorities and execute on marketing deliverables? SUCCESSFUL REAL ESTATE AGENT is looking for a Client Coordinator to join a dynamic, interesting and fun profession. You like to take charge and independently create solutions in changing, vague scenarios; you are a self-starter; you want to work with a small sales group to make things happen. You are exceptionally organized, can move among tasks efficiently and thrive in a non-routine environment. You enjoy balancing the needs of agents, vendors, clients between admin and marketing needs.

If you want to own the administrative real estate processes, client/vendor coordination and marketing implementation roles with me, I’d love to hear from you. There is a fair bit of independence in this role, as you will own the operational processes and be responsible for deriving and maintaining efficiencies. You believe in high levels of client service. The Client Coordinator is the key liaison and is my partner and glue.

Fundamental Responsibilities

· Seller-Specific Support:

o coordinate pre-listing activities with vendors (painters, stagers, photographers)

o Assist in creation of market analysis packages

o be on site to assist with staging and ensuring properties are viewing-ready

o prepare contracts and listing packages

o create draft MLS listings and writeups, manage listing status

o liaise with sellers before/during/after home sales

o coordinate marketing materials for listings and open houses (signs, banners, feature sheets, sign in sheets)

o work with agents during offer stages

o handle deposits

o occasionally do showings (non-licensed)

o coordinate key handoffs

· Buyer-Specific Support:

o assist deliverables for buyer meetings

o schedule appointments for client home tours, access visits, home inspections, cleaning

o prepare contracts

o liaise with other agents, municipalities and various other information sources to acquire information to assist buyers

· General Support:

o support agent(s) and manage day-to-day administrative tasks

o manage transaction paperwork and logistics

o keep Dropbox/Google Drive files up to date and

o coordinate key handoffs and client gifts

o prepare, proofread & edit all listing documents, contract addenda, and client files

o maintain, at all times, clearly organized and complete files

o provide superior customer service as the main contact for agents and clients

o manage calendars

o keep Dropbox/Google Drive files up to date and

o maintain office policies and procedures

o communicate with clients clearly and professionally to exceed expectations and deliver on client needs

o utilize client follow-up email templates and expand processes

o personal tasks as needed

· Marketing Support:

o manage databases

o implement and manage CRM

o write client cards

o purchase, package and deliver client gifts

o organize client events

o compose and post online content on the company’s website and social media through your familiarity with our listings, purchases and real estate trends

o create and distribute marketing literature (listing write-ups, website copy, newsletters, social media content, videos)

o create & post social media posts/ads (with guidance from marketing lead)

o maintain social media platforms and contribute to strategy for growth of social media visibility

o assist in the development of and maintain marketing plans across social media and other channels

o maintain google reviews

o update website content and liaise with website developers to improve website

o explore new marketing avenues and implement ideas as needed

Your Traits and Characteristics:

· Independent: 95% of responsibilities are to be performed with minimal supervision so you’re a self-starter; some times will be very busy and others you’ll need to strategize business needs when its quieter.

· Solution-Finder: Thrive in a role where you’ll be finding creative, strategic solutions in a non-routine, quickly-changing work environment where interruptions are frequent and priorities shift quickly.

· Professional: Perform assigned duties in a professional, pleasant and efficient manner with a refined appearance and mannerisms appropriate to greet clients accustomed to a full-service, bespoke approach.

· Pressure & Focus: Must work well with critical time frames.

· Growth: Demonstrate continued growth and proficiency in completing tasks, taking on more responsibility and owning your role.

· Confidentiality: Maintain confidentiality of operations and activities.

· Prioritize: Consistently show the ability to recognize and deal with priorities of your role, agent needs, client needs, marketing and regulatory documents.

· Organized: Able to always be on top of documents & file libraries; balancing client, vendor and agent appointments; planning and thinking ahead.

· Versatile: Comfortable both getting things done and challenging when appropriate

· Visually-Aware: understand visual cues in home presentation, marketing and packaging.

· Effective Communicator: Able to assess quality and frequency of client, agent and vendor communications to coordinate projects.

Requirements & Experience:

· 1-3 Years of experience working in an admin and client service role, any experience with marketing is a bonus.

· Post-secondary education preferred but not mandatory for a candidate with sufficient experience

· Strong organizational and time management skills

· Experience in customer service, ideally in the real estate industry or an industry with tight deadlines, a high level of stakeholder care

· Experience /desire to learn all social media platforms and do postings

· Proficiency in MS Office applications

· Experience with Adobe Creative Suite (specifically InDesign), Canva, etc.; additional training can be arranged.

· Knowledge of online applications (Analytics, Google Adwords, etc.) is a plus

· Experience writing copy for social media and marketing deliverables

· Able to adapt and prioritize and meet deadlines in a fast-paced environment

· Genuine interest in residential real estate but ideally not wishing to become a Realtor

· Exceptional written and oral communication skills

· Excellent interpersonal and customer service skills

· Willingness to create solutions to new problems on the fly

· Requires on-call activity after regular office hours (but offers flexibility in your schedule)

· Database management

· Positive attitude and willingness to learn

· Must be able to work well independently with an ability to work collaboratively with others, utilize judgment, and work with minimal supervision

· Possess a valid BC driver’s license and own a car

· Work from home most of the time, optional work from coffee shops and real estate office

· Legally able to work in Canada

Andrew Lasko Personal Real Estate Corporation

New Jobs

Client Coordinator