For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organization, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

ROLE PURPOSE

The Fulfillment Associate is responsible for picking, packing and dispatching online orders in alignment with Aesop standards. The role requires attention to detail and passion for the Aesop brand to ensure the business needs are met with a deep understanding of the impact on customer experience.

Key Requirements & Qualifications

Strong communication skills and the ability to work effectively in a team environment.
Takes initiative and is always seeking to improve processes.
Demonstrates a professional and positive demeanor in all situations.
Understanding of the day-to-day retail warehouse operations regarding logistics, systems and processes in order to meet shipping deadlines and process orders in a timely manner.
Proficient understanding of different service level agreements (SLAs) and their implications on order processing and delivery timelines.
Flexibility to work a variety of shifts based on business hours, inclusive of holidays and weekends.
Ability to stand for entirety of shift as required. Ability to lift deliveries and outgoing packages. Occasionally lift up to 50 pounds.
Minimum of 1 year of experience in Fulfillment or retail Back-of House (BOH) operations.
Previous experience working with multiple carriers and understanding carrier service levels and shipping terms is an asset.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organization.

Aesop

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